Business Experience & Planning Expert

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Experience & Planning Expert within PNC's Technology organization, you will be based in Pittsburgh, PA or New York.

• About the Role
• Technology's value to a bank is measured by how well it serves the business and its customers. We are looking for a strategic leader to help define how our technology organization operates, partners, and delivers, so that it becomes a clear competitive advantage for the bank. Based in the COO organization of the Chief Technology Office, this Director will have enterprise reach. They will work across Technology and with every line of business to shape a shared strategy, close the distance between technology and business priorities, and build a world-class organization that delivers measurable business outcomes. Those outcomes should show up in the market, not just on internal scorecards. This role is built for a leader whose strength is people, influence, and change. They will bring together executives with competing priorities, build lasting relationships with business partners, and turn strategy into execution across a large, complex organization. Deep technical expertise is not the focus. The ability to lead transformation across organizational lines is.

• What You'll Do
• Shape Enterprise Technology Strategy
• •Partner with the COO, CTO, and technology leadership to define and advance a strategy that spans all of Technology, not a single organization.
• •Bring the voice of the business into technology strategy, so priorities, investments, and roadmaps reflect what drives growth, customer experience, and competitive position.
• •Identify opportunities to simplify, consolidate, and improve efficiency across Technology, and turn them into executable programs with clear business value. Build Business Partnerships Across Every Line of Business
• •Develop trusted, executive-level relationships with line-of-business leaders, becoming a connector between business strategy and technology execution.
• •Create partnership models and engagement mechanisms that give the business a meaningful role in shaping how Technology prioritizes and delivers.
• •Translate business goals into technology outcomes and communicate technology's contribution in business terms. Lead Enterprise Strategy and Delivery
• •Design and drive a best-in-class operating model for how Technology plans, prioritizes, delivers, and measures work across the enterprise.
• •Lead large-scale organizational change end to end, including stakeholder alignment, communications, adoption, and reinforcement, so new ways of working take hold across all of Technology.
• •Establish outcome-based measures that connect technology delivery to business results, giving executives a clear view of value, efficiency, and execution health. Lead, Influence, and Inspire
• •Present to senior executives with clarity and conviction, framing strategy, progress, and decisions in ways that drive action.
• •Build alignment and momentum among peers and leaders across Technology and the business, often without direct authority.
• •Develop and coach leaders and teams, and model a culture of accountability, partnership, and continuous improvement.

• What You Bring
• •12+ years of progressive leadership experience in strategy, transformation, delivery leadership, or management consulting, ideally within financial services or another complex, regulated enterprise.
• •A proven record of leading enterprise-wide transformation across multiple organizations and business units, from vision through sustained adoption.
• •Demonstrated success building strong partnerships with business leaders and aligning technology efforts to business outcomes.
• •Exceptional communication and executive presence, with the ability to influence senior leaders and energize broad audiences around change.
• •A strong understanding of modern operating models (product, agile, and portfolio approaches) and how they shape organizations and business results.
• •Strategic, enterprise-level thinking combined with a drive to execute, and comfort operating in ambiguity at scale.
• •A track record of building and leading high-performing teams, and a reputation as a leader people want to follow.
• •Bachelor's degree required. An MBA, advanced degree, or change management certification is a plus.

• What Success Looks Like
• •A technology strategy that business leaders recognize as shaped with them, not handed to them.
• •Strong, active partnerships with every line of business, with the business engaged in how Technology prioritizes and delivers.
• •Measurable efficiency gains and improved delivery predictability across Technology.
• •Clear, credible connections between technology investment and business outcomes, including growth, customer experience, and market position.
• •Recognition as a strategic partner to the COO, CTO, and business executives, and a driving force in building a world-class technology organization

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• •Uses advanced knowledge and expertise to indirectly lead cross-functional teams to improve business planning methods.
• •Develops and executes on key line of business initiatives and growth strategies and programs that will drive line of business objectives. Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners.
• •Participates in the industry and leads execution and implementation of business planning processes according to industry standards and trends. Designs strategic plans based on forecasts, and provides improvement recommendations.
• •Guides strategic plans through thought leadership and develops solutions, roadmaps, and assessments of potential business impacts to address business needs. Identifies and executes executes opportunities that add significant value to the business and to achieve business goals.
• •Develops strong partnerships with key decision makers to ensure cross-business and cross-functional alignment and synergy. Presents to executive leadership for buy in.
• •Serves as subject matter expert and advocate that influences the implementation of best practices and learning plans that meet business objectives. Develops, trains, and mentors team members and partners to build expertise and knowledge for the future success of the organization.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Competencies

Business Case Justification, Business Process Design, Coaching Others, Effective Communications, Influencing, Innovation, Planning: Tactical, Strategic, Problem Solving, Strategic Thinking, Visioning

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, or PhD is desirable. Industry experience is typically 8 + years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses