Business Operations Analyst, Payments Business

Job Description

Business Operations Analyst - Payment Operations

➢ This role offers an exclusive opportunity to work on payments related initiatives with leading banks, financial and national institutions.

➢ Be a champ and work closely with external stakeholders including partner banks and networks.

➢ Responsible for handling day to day business operations with external and internal stakeholders.

➢ Identifying areas of operations that require technological intervention and co-ordinating with stakeholders for implementation of technical solutions.

➢ Responsible for management of business reporting and any ad-hoc reporting required from time to time. Proficient knowledge of Excel is a must.

➢ Help develop and nurture relationships with payment players.

➢ Strongly focussed on execution.

➢ Customer-first attitude; always on toes to lessen pain points of customers.

➢ Monitoring transaction success rates and regularly analysing data to bring about enhancements in products as well as improvement in processes and success rates.

➢ Coordinating with Customer Support teams and handling escalations on a day to day basis to provide prompt resolution to the customers.

➢ Maintaining Bank and Network relations in resolving Ad-hoc issues and improving existing operational processes.

➢ Addressing internal queries, data requirements and escalations regarding Payment transactions.

➢ Work closely with the finance team to drive reconciliations and execute required corrections.

➢ Collaborate with internal and external business + technical teams to spearhead integrations and go-live.