Business Operations Analyst, Terminal Management and SR Monitoring

Job Description

 Manage end-to-end Terminal Identification (TID) procurement, onboarding, tracker maintenance, and coordinate with banks/processors to lower Turnaround Time (TAT).

 Develop, nurture, and maintain strong relationships with partner banks, networks, and payment processors to

resolve ad-hoc issues and negotiate commercial terms.

 Monitor transaction success rates across Cards, Net-Banking, and NACH payment rails, regularly analyzing data to debug failure anomalies and drive performance improvements.

 Plan and refine dynamic routing logic to improve transaction conversion rates, reduce processing costs, and

address downtime events in real time.

 Identify operational processes requiring technological intervention and collaborate with internal/external

business and technical teams on implementation.

 Manage business reporting, ad-hoc data requests, and performance dashboards using Excel and SQL.

 Collaborate with internal Customer Support teams to handle payment transaction escalations and deliver prompt resolution to customers.

 Work closely with the finance team to drive payment reconciliations and execute required operational

corrections.

 Spearhead payment integrations, partner onboarding, and go-live initiatives in coordination with cross-functional teams.

 Achieve operational success metrics including reduced TID TAT, sustained success rate lifts, routing cost savings, and zero missed downtime alerts.