Business Process Senior Associate

We’re looking for a Business Process Senior Associate to join our Insurance Operations team at MGS. In this role, you will be responsible for processing premium payments, fund allocations, policy billing updates, and other money-in transactions to ensure policies remain active and client requests are completed accurately and within service level agreements.

Position Responsibilities:

Process premium payments, loan payments, fund allocations, transfers, and other money-in transactions accurately and within established service levels.

Set up and maintain banking and payment information to facilitate premium, loan, and policy-related transactions.

Review, validate, and apply client payment instructions across multiple billing modes and payment platforms.

Manage suspense accounts, payment discrepancies, and billing inquiries while ensuring adherence to company guidelines and controls.

Generate client correspondence, maintain policy records, and perform other operational duties as assigned by management.

Required Qualifications:

Bachelor's degree in any discipline.

Strong written and verbal English communication skills.

Demonstrated problem-solving, organizational, and time management skills.

Ability to compose clear, concise, and grammatically correct business communications.

Typing speed of at least 35 WPM with strong attention to detail.

Ability to work in a fast-paced environment while meeting quality and productivity standards.

Preferred Qualifications:

Experience in insurance, financial services, banking, payroll, billing, claims, or back-office operations.

Knowledge of payment processing, fund allocation, or financial transactions.

Basic to intermediate proficiency in Microsoft Excel and other MS Office applications.

Experience handling data entry and transaction processing with a high degree of accuracy.

Familiarity with insurance products, policy administration, or customer servicing processes.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com .

Working Arrangement

Hybrid