This posting is no longer listed by Peoplefinders.
hirly last saw it live on 1 September 2026. Similar roles are on the live board.
Peoplefinders
Business Support Specialist - Full Time - Fri-Tues
Remote
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hirly's read of this role
- Seniority
- Mid level
- Work mode
- Remote-friendly
- First seen by hirly
- 1 Sept 2026
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the posting
PeopleFinders.com, the premier online service for consumers to locate, contact and verify people and businesses. Over the past couple of decades the Company has quietly become one of the largest owners of public records data in the country, distributing its products over a vast network of websites.
Remote
Hourly Rate
$19-$23
Schedule:
Friday-Tuesday - 7:00am PST - 3:30pm PST
The Business Support Specialist (BSS) role encompasses multiple duties in support of the business and its customers.
Customer Support
Support customer requests by phone, chat and email as a backup when Customer Support queues are full or understaffed
Review accounts for compliance related concerns – i.e. Fraud, Chargebacks, FCRA violations, etc.
Serve as first level escalation for Customer Care reps, approve refunds, take escalated interactions
Escalate to Customer Care Supervisor as needed
Prepare reporting and other ad hoc project requests from leadership
Can handle and deliver on competing priorities and deliverables to meet customer and business needs
Desired Qualities:
Must be detail oriented, able to work independently and within an evolving team environment, be adaptable in understanding difficult processes and be comfortable speaking to both internal and external customers in a professional manner
Experience exercising independent judgement and discretion
Exceptional organizational and follow-up skills, including the ability to react to and implement change
Continuously improving product and process knowledge using our self-help and training resources
Be a collaborative teammate, sharing knowledge and learning from others while working through challenges
Minimum Qualifications:
Minimum of 5 years of experience in the customer support or administrative fields
Experience in understanding and meeting monthly, quarterly and annual objectives
Excellent written and verbal communication skills
Strong critical thinking skills
Demonstrated basic computing skills
Demonstrated knowledge of Microsoft Office 365 applications (i.e. Outlook, Excel, Word)
Experience:
Customer support: 5 years (Preferred)
Benefits
Flexible PTO
6% 401K match
Medical/Dental/Vision/Life Insurance
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