C2C Collections Team Lead with French

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

• •Managing the daily operations of the O2C team, ensuring SLA/KPI compliance;
• •Allocating tasks, balancing workload, and monitoring team performance;
• •Handling escalated issues and acting as the primary operational contact for clients;
• •Providing coaching, performance feedback, and development plans for team members;
• •Overseeing billing accuracy, payment posting, reconciliations, and dispute management;
• •Ensuring compliance with controls, policies, and audit requirements;

Your profile

• •3+ years of O2C experience and ideally 1 year in a coordination or supervisory role;
• •Deep understanding of O2C processes and compliance requirements;
• •Excellent analytical and reporting skills;
• •English and French – minimum B2 level;
• •Leadership, coaching, and performance‑management abilities;
• •Strong communication and stakeholder‑management skills;
• •The bachelor's degree is mandatory.

What you'll love about working here

• •Flexible and dynamic work environment involving teams spread across different global locations;
• •Communities with shared interests and identities, all working together to advance diversity, equity and inclusion within the workplace and society;
• •Do you want to learn more? You will have access to various training programs and platforms (e.g.: content provided by Pluralsight, Harvard and Coursera);
• •Attractive benefits package (meal tickets, medical services, Benefit online, Employee Share Option Plan).

Capgemini Romania is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, and all offers of employment and promotions are made on the basis of performance, competence and ability

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.