Cage Supervisor

At Fresca, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

Job Description Summary:

• Summary:
• As the Cage Supervisor, you oversee the daily operation of the Cage area during assigned shifts by supervising front-line team members, maintaining transaction accuracy, and ensuring regulatory compliance. In this role, you help coordinate staffing, enforce internal controls, and provide guest service support while modeling professional conduct. Your ability to lead by example and assist with operational troubleshooting helps maintain a smooth and efficient shift.

Job Description:

Essential Functions and Responsibilities

Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency

Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals

Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership

Supervise the daily operations of the cage area, including cashier windows, main bank, and satellite banks during assigned shifts

Ensure proper handling and accountability of currency, coins, chips, forms, keys, and patron instruments.

Operate computer, coin sorter, money sorter, office equipment, telephone, and key control system

Perform or oversee departmental transactions, end-of-shift balancing

Provide frontline support for select player club services, and basic promotional inquiries

Maintain knowledge of current promotions, procedures, and property offerings to accurately support guests and staff

Complete required shift documentation and reconcile variances or escalate discrepancies to Cage Management

Support the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reporting

Assist with payroll processes, scheduling adjustments, and labor compliance as directed by department management

Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position

Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards

Perform other duties as assigned

Qualifications

2 years of experience in a casino cage environment; includes at least1 year of experience in a lead or supervisory role preferred

Strong math and reconciliation skills with attention to detail and accuracy

Ability to lead and guide team members in a fast-paced or customer-facing environment

Strong interpersonal and communication skills to support training, feedback, and conflict resolution

Demonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilities

Flexible and adaptable to changing operational needs and shift schedules

Committed to upholding a safe, respectful, and inclusive work environment

Basic understanding of department KPIs, labor management, or guest service standards

Ability to read and interpret operational procedures, and compliance-related documentation to ensure adherence to company and regulatory standards

Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams

Requirements

At least 21 years of age

High school diploma or equivalent required

Ability to effectively communicate in English, both written and verbal

Obtain and maintain all work cards as required by the company

Verify right to work in the United States

Work Cards

Nevada Gaming Registration

Alcohol Awareness

Physical Requirements

Occasionally push/pull up to 50lbs.

Occasionally lift and/or carry up to 50lbs. at floor, knee, waist, and chest levels

Occasionally squat, kneel, reach, bend, twist

Frequently sit and work at a desk or computer

Frequently standing and walking

Ability to communicate using in-person speech, radios, and telephone

Ability to hear, understand, and distinguish speech and/or other sound in person

Ability to distinguish between shades of color

Ability to tools or equipment requiring a high degree of dexterity

Work Environment Potential Conditions

Indoor

Smoky

Noisy

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

• Ready to make your next move the right one?
• If you're looking for more than just a job — and want to be part of a team that values integrity, impact, and opportunity — we’d love to hear from you.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.