Campaign Coordinator

Join our team while working at the comfort of your home!

CAMPAIGN COORDINATOR

Job Description:

Assist in the implementation and coordination of daily campaign operations

Monitor agent attendance, schedule adherence, and basic performance indicators

Provide timely updates, reminders, and campaign announcements to the team

Help facilitate team huddles and refreshers as needed

Ensure agents are well-briefed with campaign objectives, call flows, and updates

Provide day-to-day assistance to agents regarding campaign processes, FAQs, and call handling

Relay agent concerns or escalations to the Operations Manager

Assist in addressing simple policy clarifications or documentation follow-ups

Promote a positive and collaborative work environment

Generate and submit daily/weekly/monthly campaign performance reports

Track KPIs such as performance statistics, attendance, and QA scores

Flag performance trends, areas of concern, and improvement opportunities to supervisors

Maintain records and trackers used for agent performance monitoring

Coordinate with QA, Trainers, and the Operations team for agent follow-ups and coaching plans

Support the implementation of developmental action plans

Collaborate with leadership in training, nesting, and transitioning of new hires

Help document campaign SOPs and contribute to process improvement initiatives

Keep campaign logs, attendance sheets, and report files updated

Assist in scheduling coaching or evaluation sessions as needed

Support documentation of agent feedback, error reports, and other relevant forms

Perform other administrative tasks as assigned by the Operations Manager

Qualifications:

Experience as an account manager/telemarketing agent

Experience as a quality assurance analyst

Proven experience as a campaign manager or similar supervisory position

Proficient in English

Exceptional verbal and written communication skills

Strong understanding of company products, policies, and services

Excellent organizational and leadership skills

Ability to coach, train, and motivate employees

Knowledge of performance evaluation procedures

A results-oriented approach

Excellent problem-solving and customer service skills

Ability to work under pressure

Ability to work harmoniously with other positions in the company

MUST HAVE the following equipment:

Hardware: Laptop/Desktop Intel i3 (7th gen or higher) / AMD Ryzen 3 (or higher)and 8 GB RAM

OS: Windows 10 or higher (MacOS equivalent is allowed)

Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature

Internet connection: Wired connection; minimum of at least 30 Mbps

Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Discord

So, why join us?

Permanent work-from-home or Hybrid set-up in Batangas City

Full Time and Long Term Employment

Government mandated benefits, Health benefits, leaves, bonuses, and other incentives (except Freelance contract)

Salary will be based on: Skills, Attitude, Performance, Attendance

Opportunity for regularization and promotion

US and Canadian clients

Shift: Graveyard Monday to Friday

Training: 1 month

WE LOOK FORWARD TO MEETING YOU!