Capacity Manager

Lead the Team. Build Capacity. Drive Performance.

Armstrong Transport Group is looking for an experienced Capacity Manager to lead our Capacity team.

You’ll use your transportation knowledge, leadership skills, and understanding of the capacity market to coach and develop Capacity Sales Representatives, drive team performance, and strengthen carrier relationships. You’ll partner closely with Account Management and other internal teams to solve capacity challenges, improve processes, and ensure our teams and carriers have the information, technology, and support they need to deliver outstanding service.

What You’ll Accomplish

Lead, coach, and develop Capacity Sales Representatives through ongoing training, feedback, and performance management

Build a high-performing team focused on carrier relationships, reliable capacity, and achieving sales targets

Monitor team metrics and performance to identify opportunities, address challenges, and drive continuous improvement

Partner across teams to create efficient communication and collaboration between Capacity, Account Management, and other internal roles

Support the team in negotiating competitive carrier rates while balancing service, margin, and customer expectations

Ensure carrier requirements, regulations, and company standards are understood and consistently followed

Develop strong market knowledge and stay current on freight trends, capacity conditions, and rate movements

Identify and implement time- and cost-saving opportunities that improve team efficiency and the carrier experience

Leverage technology, data, and market insights to support informed capacity decisions and keep internal teams and carriers aligned

Work directly with carriers and internal partners to proactively resolve challenges and deliver outstanding service to customers

What You’ll Bring

Required Qualifications

5+ years of professional work experience, preferably within transportation, logistics, brokerage, or a related industry

2+ years of proven experience managing and leading a team

Experience working with carriers and a strong understanding of transportation operations and communication

Demonstrated ability to coach, develop, and hold team members accountable to performance expectations

Strong analytical skills with the ability to interpret data, identify trends, and communicate insights to the appropriate teams

Ability to manage and prioritize multiple projects, challenges, and competing priorities in a fast-paced, changing environment

Strong communication, relationship-building, and problem-solving skills

Proficiency in Microsoft Office products

Success Characteristics

We’re looking for someone who is:

A strong people leader who enjoys coaching and developing others

Results-driven and motivated by team performance

Collaborative and relationship-focused

Analytical and comfortable using data to make decisions

Proactive in identifying problems and finding solutions

Adaptable and resilient in a fast-moving environment

Curious about the transportation industry and motivated to stay ahead of market trends

A clear and confident communicator who can build trust across teams and with carrier partners

Why Armstrong?

Leadership That Matters

Develop and lead a team that plays a critical role in securing reliable capacity and delivering exceptional service to Armstrong customers.

Make an Impact

Help shape the performance, processes, and future direction of the Capacity team while identifying opportunities to make the business more efficient.

A Nationwide Platform

Work within an established transportation organization supporting more than 150 independent agent offices, backed by technology, carrier data, and a broad freight network.

Recognized Culture

Armstrong has been recognized as a U.S. Best Managed Company and a Top Workplace.

Benefits

Armstrong offers a comprehensive benefits package, including:

Medical, dental, and vision coverage

Flexible Spending Account (FSA) and Health Savings Account (HSA) options

Paid Time Off (PTO)

Short- and long-term disability coverage

401(k) with up to a 3.5% company match

Benefits are effective on the first day of the month following your hire date.