Central Fill Pharmacy Manager

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Overview:

As a Central Fill Pharmacy Manager, you have a critical role at the forefront of delivering our purpose, modeling our values, and demonstrating genuine, authentic care for our patients. In addition to leading and directing your Pharmacists and Pharmacy Technician Support Staff, you are accountable for the management, oversight and operation of all aspects within your pharmacy. CVS Central Fill pharmacies manage, fulfill, and ship prescriptions to retail stores in a closed-door setting. These pharmacies fulfill 10k-40k prescriptions per week utilizing multiple retail systems that are specialized for Central Fill operations.

The Pharmacy Manager is responsible for managing the overall operations of the Central Fill pharmacy, including oversight of 20+ employees and 15+ non-resident pharmacy licenses. The Pharmacy Manager will be tasked with managing development & performance of their team and setting goals for streamlined operations of their facility. This includes ensuring that hiring goals are met and maintained to budget, resources are in place for fulfillment of budgeted prescriptions, prescription cost to fill is monitored, orders are delivered to stores on time and with efficiency, and compliance with the regulatory requirements of all state licenses is maintained. He/she is expected to think outside the box and partner with the corporate team to meet these goals. In addition, the Central Fill Pharmacy Manager will complete pharmacist workflow tasks such as verification.

This includes:

• •Patient Safety
• •Pharmacy Professional Practice
• •Regulatory Requirements
• •Quality Assurance
• •Customer Service
• •Personnel Management
• •Inventory Management
• •Financial Profitability
• •Loss Prevention
• •Workflow Management

Additionally, you will:

• •Lead with Heart – display empathy and compassion for your store and field leadershop in retail, as well as with the colleagues on your team
• •Motivate, inspire and develop your Pharmacy Support Staff by balancing assignments that maximize colleagues’ strengths, address development opportunities and decrease knowledge gaps
• •Identify critical business opportunities and contribute to the development of meaningful solutions to drive growth and improve performance in your pharmacy
• •Successfully implement those solutions by leading your team to achieve specified goals
• •Adapt to change and adjust plans to thrive in a dynamic environment
• •Seek new ways to grow, collaborate with others and deliver better outcomes
• •Align others around purpose to gain support and commitment
• •Actively contribute to a ‘team’ culture that promotes caring, energy, enthusiasm and pride
• •Apply acquired knowledge to help drive healthy outcomes and differentiate CVS from competitors

Essential Qualifications:

• •5+ years’ experience directly leading a team to meet, and exceed, business outcomes
• •5+ years’ experience building a high performing team
• •Demonstrated track record of success in high-volume pharmacy management
• •Ability to diagnose operational challenges and deliver impactful solutions in real time
• •Ability to hold teams accountable in a fair, supportive and equitable manner
• •Ability to effectively create goals and prioritize key action plans
• •Proactivity with tackling issues in a timely and decisive manner, while keeping broader organizational dynamics in mind
• •Ability to perform under pressure, adapt to changing dynamics, and find solutions that satisfy multiple “customers” of the business
• •Ability to learn and train teams to use complex pharmacy fulfillment systems, including prescription processing software, fulfillment and verification automation machines, patient management tools, shipping systems, etc.
• •Ability to utilize basic functions of Microsoft Office including Teams, Outlook, Excel, and Word
• •Prior experience managing high volume pharmacies and/or field management experience
• •Demonstrated track record of success in high-volume pharmacy management
• •Ability to diagnose operational challenges and deliver impactful solutions in real time
• •Ability to build high performing teams and develop key talent
• •Ability to hold teams accountable in a fair, supportive and equitable manner
• •Ability to effectively create goals and prioritize key action plans
• •Proactive with tackling issues in a timely and decisive manner, while keeping broader organizational dynamics in mind
• •Ability to perform under pressure, adapt to changing dynamics, and find solutions that satisfy multiple “customers” of the business
• •Ability to learn and train teams to use complex pharmacy fulfillment systems, including prescription processing software, fulfillment and verification automation machines, patient management tools, shipping systems, etc.
• •Ability to utilize basic functions of Microsoft Office including Teams, Outlook, Excel, and Word
• •Ability to complete verification with accuracy
• •Ability to work efficiently to meet productivity goals
• •Ability to effectively make clinical decisions
• •Ability to utilize prescription processing software and basic functions of Outlook, Excel, and Word
• •Strong time management skills
• •Strong personal integrity and judgment, evidenced by a track record of managing highly-sensitive or highly-visible business matters
• •Strong communication skills in both formal and informal writing and speech
• •Strong ability to build fast, credible relationships with leader, peers and team
• •Demonstrated growth mindset and willingness to learn and accept feedback
• •Proven track record of high performance
• •Ability to stand during the entirety of shifts lasting 8+ hours
• •Manual dexterity of both hands and wrists
• •Lift up to 30 lbs
• •Any additional tasks as required by the supervisor or manager
• •Ability to maintain regular and reliable attendance
• •Flexible availability to work various shift times
• •Active Pharmacy License in the state in which you are employed
• •Not on the DEA Excluded Parties List
• •No pending felony charges or convictions for criminal offenses involving controlled substances
• •Travel- Ability to travel up to 5% of the time, based on needs of the business

• •Attention and Focus : The ability to concentrate on a task over a period of time without being distracted
• •Communication Skills: 1) Use and understand verbal and written communication to interact with customers and colleagues, 2) Actively listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• •Mathematical Reasoning: The ability to use math to solve a problem, such as calculating day’s supply of a prescription
• •Problem Resolution: 1) Is able to judge when something is wrong or is likely to go wrong; recognizing there is a problem, 2) Choosing the best course of action when faced with a complex situation with several available options
• •Visual Acuity: The worker is required to have close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts

PHYSICAL DEMANDS:

• •Remaining upright on the feet, particularly for sustained periods of time
• •Moving about on foot to accomplish tasks, particularly for moving from one work area to another
• •Picking, pinching, typing or otherwise working primarily with fingers rather than whole hand or arm
• •Extending hand(s) and arm(s) in any direction
• •Bending body downward and forward by bending spine at the waist
• •Stooping to a cons