Chat Support Representative

ABOUT THE ROLE

We are looking for a Chat Support Representative to assist customers through online chat and provide quick, helpful answers to their questions and service requests.

You will handle multiple conversations throughout the day, resolve common issues, and work with internal teams when additional support is needed.

WHAT YOU WILL DO

Respond to customer questions through online chat

Resolve common customer issues and service requests

Provide accurate information about orders, services, and locations

Escalate issues that require additional support

Document customer interactions in company systems

Maintain a friendly and professional tone across all conversations

Meet established response and service-quality standards

WHAT WE ARE LOOKING FOR

Previous customer service, chat support, retail, hospitality, or similar experience

Strong written English and communication skills

Good typing and multitasking skills

Patient, friendly, and customer-focused approach

Comfortable handling multiple conversations at once

Basic computer skills and ability to learn new systems

Ability to work independently in a remote environment

Reliable internet connection and suitable workspace

NICE TO HAVE

Previous chat or online customer support experience

Experience with CRM or customer support platforms

Food service, hospitality, or retail experience

Bilingual English/Spanish skills

COMPENSATION

$17–$23 per hour , depending on experience and qualifications.

Additional benefits and employment details will be discussed during the hiring process.

HIRING PROCESS

Application review → Initial conversation → Interview → Offer

EQUAL OPPORTUNITY

Bilgewater Group is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by applicable law.

Location: Remote