Chief of Staff to the COO

Change.org is searching for a Chief of Staff to the COO to partner with the COO as a senior strategic operator to ensure the Ops function executes against the company's highest-priority initiatives — translating strategy into action, building operational clarity, and enabling the COO to focus on the highest-leverage decisions.

Change.org is the world’s largest platform for democracy.

At a time when dissatisfaction with democracy globally is at an all-time high, we’re investing heavily in using AI to build an operating system for modern democracy. This includes our platform for giving people greater voice, a personalized voter guide for elections, and a new product which aims to bring people across the political spectrum together to identify shared solutions.

To realize this vision, we're building a team at the intersection of technology and civic engagement — bringing together top talent focused on giving citizens a direct voice, strengthening accountability, and building stronger, more resilient democracies.

Key Outcomes:

Act as a trusted extension of the COO. Anticipate information needs, pressure-test decisions, and prepare briefings that enable action across the budget cycle, policy questions, and the company's highest-priority strategic initiatives. This is a judgment role first: you'll be trusted to form a view, not just organize the inputs.

Show up as a credible proxy across the ecosystem. Represent the COO in cross-functional and executive settings, facilitate org-wide leadership processes including executive meetings and offsites, and keep high-stakes work moving when the COO is unavailable. We're looking for the range to step credibly into a wide variety of executive conversations (finance, people, legal, product) and hold your own.

Own the operating rhythm. Build and maintain the cadence that keeps the COO and Ops leadership team prioritized, prepared, and following through, from weekly rhythms to annual planning.

Drive operational excellence. Audit and improve key processes across the Ops function, ensuring the team executes against agreed plans with consistency and rigor.

Target experience

10–15+ years in operational, strategy, or Chief of Staff roles within a fast-moving tech or mission-driven organization, including meaningful time operating at or near the executive level.

Demonstrated success supporting or partnering directly with a COO, CEO, or other C-suite executive, ideally through a period of significant organizational change.

Prior experience as a Chief of Staff, Head of Operations, or Strategy/Operations lead.

Some background in operations functions (finance, people, legal, or equivalent), not just general consulting or strategy experience

Interested? Great! Here's what you should know:

This is a full time role based in the US, Canada, Argentina, Brazil, or Mexico.

Our compensation philosophy is based on pay equity. All of our salaries are determined before we launch a role – they are based on a predetermined salary scale, the level on that scale and the cost of labor for that location. The annual salary for this role is $269,000 in San Francisco and NYC, $255,500 in Austin, Boston, LA, DC, Seattle and Chicago and $228,500 for all other cities. In Canada, the salary is CAD $234,000 in Victoria and Calgary, CAD $252,500 in Vancouver and Toronto and CAD $230,500 in all other cities.

Benefits and perks also vary based on location.

Our evaluation process is as follows:

Recruiter Screen

Hiring Manager Interview

Take Home Assignment

Team Interviews

Executive Interview

Reference Checks

Offer

We recognize that people assess their qualifications differently, and you may not meet every requirement listed. If you believe you could be successful in this role, we encourage you to apply.

Change.org is an open platform designed to serve people across the full range of viewpoints. We expect all candidates to have thought about whether it’s a fit for you to work at a genuinely open platform like this, in which you will regularly be exposed to opinions and campaigns which are in sharp contrast to your own values and/or beliefs.

We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity [or expression], national origin, protected veteran status, disability, age, or any other status protected by law.

We're committed to protecting your data. To learn more, please review our Change.org Job Applicant Privacy Policy.

We are committed to providing reasonable accommodations for candidates with disabilities throughout our recruitment process. If you need assistance or an accommodation, please let your recruiter know.

Change.org participates in E-verify - click here to learn more.

Change.org voluntarily collects limited demographic information for government reporting and to support our diversity and inclusion efforts. Providing this information is entirely optional and anonymous, and is not used in hiring decisions.

The categories in this survey are standardized and may not reflect how everyone describes themselves.

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While we are a global company, we ask that you please submit your resumes/application questions in English.