Claims Representative

• Job Title: Claims Handler / Legal Administrative Specialist
• Location: Dresden, Germany

About the Role

We are looking for a Claims Handler / Legal Administrative Specialist to support the efficient handling of insurance claims in a dynamic service environment. In this role, you will manage communication with all parties involved in a claim, review and assess cases independently, settle justified claims, and defend against unjustified claims. The position is suited to candidates with a background in insurance, finance, law, or a comparable field, ideally with prior experience in motor and/or property claims handling.

Key Responsibilities

• •Handle written and telephone correspondence with all parties involved in claims cases.
• •Independently process and resolve claims in a timely and professional manner.
• •Assess coverage, liability, and claim validity based on available documentation and case details.
• •Settle justified claims and support the rejection or defense of unjustified claims.
• •Maintain accurate case records and ensure high-quality documentation.
• •Work closely with internal colleagues and external stakeholders to deliver strong customer service.
• •Contribute to a collaborative, service-oriented team culture.

Candidate Profile

• •Completed training or qualification in insurance, finance, law, or a comparable field .
• •Previous experience in claims handling , ideally in motor and/or property insurance.
• •Strong communication skills and sound negotiation ability.
• •Very good command of German, written and spoken .
• •Empathy and a strong customer-service mindset.
• •Independent, careful, and proactive way of working.
• •Team-oriented with a positive and open approach to work.

What Success Looks Like

• •Claims are handled accurately, professionally, and within required timelines.
• •Customers and stakeholders receive clear, solution-oriented communication.
• •Legitimate claims are resolved efficiently, while unjustified claims are challenged appropriately.
• •Documentation quality is high and supports sound decision-making.
• •The role contributes to service quality, operational reliability, and customer satisfaction.