Claims Specialist

Armstrong Transport Group is a third-party logistics provider headquartered in the vibrant South End neighborhood of Charlotte, NC, with additional locations in Boise, ID, Alpharetta, GA and Schaumburg, IL. Using the power of innovative technology solutions, we create seamless connections for shippers and carriers while delivering exceptional customer experiences.

We're proud to have a diverse community of more than 250 independent agent offices that rely on us to help grow their business and fuel their success. Behind the scenes, our team of over 300 corporate employees provides unwavering support, ensuring that everyone involved in the logistics process receives the care and attention they deserve. Recognized as a US Best Managed Company and a Top Workplace, Armstrong thrives on creating positive experiences and fostering partnerships to help grow careers.

An integral part of our organization is our corporate claims management and legal department. We are looking to grow this department and continue to provide excellent customer service to our customers, carriers, and agents. The Claim Specialist will focus on the intake, investigation, and resolution of cargo claims.

Responsibilities

Manage the full life cycle of cargo claims related to damaged, lost, and rejected freight

Provide relevant insurance documentation to customers and carriers

Organize and request documentation for cargo claims from agents, customers, and carriers, including bills of lading, delivery receipts, inspection reports, and photos

Review LTL carrier tariffs, bills of lading, and terms of carriage to determine claim liability and validity

Negotiate with customers, consignees, shippers, and carriers following a rejected or damaged load to determine salvage options, claim values, and settlements within applicable policy limits

Request insurance coverage for all-risk loads on a case-by-case basis and create insurance certificates for each load

File and track claim reports with Carrier 411, Truckstop, and Cargonet

Provide claim updates/ vendor hold statues to carrier factor companies

Locate and develop case-relevant information, including documentation and statements from involved parties, to support claim investigation, validity determinations, and resolution

Monitor deadlines and juggle calendars to ensure timely claim filing and response within carrier claim windows

Act as a liaison between customers, carriers, internal operations, accounting, legal, and insurance teams to provide claim updates and drive timely resolution

Maintain detailed claim records in applicable transportation management systems (TMS) or claims software

Ensure claims are handled in accordance with applicable transportation laws and carrier liability rules, including the Carmack Amendment

Track claim data, analyze trends, and report on recovery rates, financial impact, and opportunities for corrective action

Collaborate with internal teams to implement process improvements and reduce recurring freight claims

Other duties as assigned by the Claims and Legal Department

Requirements

Willingness and ability to learn required cargo claims processes, and/or 5 years or less of specific experience in cargo claims adjustment

Familiarity with LTL freight operations, bills of lading, carrier tariffs, freight liability, and transportation law preferred, but not required

Customer service orientation and negotiation skills

Strong analytical and investigative abilities with a high degree of accuracy and attention to detail

Demonstrated ability to communicate efficiently and effectively via oral and written methods with customers, carriers, and internal teams

Proficiency with logistics software, transportation management systems (TMS), claims software, and Microsoft Office preferred

Ability to multitask in a fast-paced environment while managing multiple claim deadlines

CCPAC (Certified Claims Professional Accreditation Counsel) preferred, but not required

Ability to work in a hybrid or on-site capacity

Benefits

ATG offers medical, dental, vision, and flexible spending, and HSA benefits on the first of the month following the date of hire. Additional benefits include PTO, short- and long-term disability, and 401K with 3.5% match.

Armstrong Transport Group, LLC is an equal opportunity employer. We do not discriminate in any aspect of employment based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.