Client Account Manager

Remote | Contract | Global

🎯 Why This Role?

We’re looking for a commercially minded Client Account Manager who understands the MSP / MSSP world and can take real ownership of client relationships.

This is more than traditional account management. You’ll work closely with MSP and cybersecurity leaders, understand their growth challenges, shape solutions, and identify opportunities to expand existing accounts.

You’ll have the autonomy to influence client strategy, proposals, retention, and revenue growth — with direct exposure to senior decision-makers.

💼 What You’ll Own

Build and manage strong relationships with MSP and cybersecurity clients

Lead client conversations, uncover business challenges, and recommend the right solutions

Own client retention, expansion, and upsell opportunities

Create and shape commercial proposals and sales materials

Act as a trusted advisor to MSP/MSSP owners and senior leaders

Build relationships within MSP, MSSP, channel, and partner communities

Take ownership of a revenue target tied to client retention and growth

🔎 What We’re Looking For

3+ years of experience in MSP/MSSP account management, agency account management, channel partnerships, or a similar client-facing commercial role

Strong understanding of managed IT / cybersecurity services and recurring-revenue businesses

Comfortable discussing SEO, paid media, content, and digital growth with clients

Proven commercial mindset — you’ve owned a book of business, revenue target, renewals, or expansion

Experience creating proposals, sales materials, or sales-engineering content

Excellent spoken and written English with strong client-facing communication skills

Confident enough to identify a client’s commercial problem and recommend a solution — rather than simply passing the issue along

⭐ Nice to Have

Existing relationships within the MSP / MSSP ecosystem

Experience working with MSP-focused marketing or growth agencies

Channel, partnerships, or referral-network experience

Experience selling to technical B2B decision-makers

🚫 This Role May Not Be for You If...

Your experience is primarily coordination or task management

You haven’t worked with MSPs, IT services, cybersecurity, or similar B2B technical buyers

You prefer executing predefined processes rather than identifying opportunities

You’re uncomfortable owning commercial conversations and revenue outcomes

🚀 Why Join?

Work directly with MSP and cybersecurity business leaders

Take ownership of a portfolio rather than simply coordinating accounts

Influence strategy, retention, and revenue growth

Build your network across the growing MSP/MSSP ecosystem

Work in a highly autonomous, commercially focused role

Remote setup with a global team

Direct visibility with senior leadership and decision-makers