Client Accounts Receivable Specialist I

At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.

Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment. TreviPay operates in 35 countries, with offices in Kansas, Mexico City, San Jose CR, Rijswijk NL, and Melbourne AU.

This Client AR Specialist role is for a self-motivated, results oriented, enthusiastic individual who will work on a variety of collections and AR duties within our B2B programs, to include interacting with internal teams and external clients, customers and merchants.

Principal Duties and Responsibilities for Client Accounts Receivable Specialist I

Facilitate the execution of TreviPay's Standard Operating Procedures (SOP) to support B2B collection efforts

Provide an elite customer experience in all interactions via phone, email and meeting, with both internal and external stakeholders

Answer incoming phone calls, make outbound calls, and successfully respond to customer inquiries

Meet/exceed departmental KPI's (past-due rate, 60+%)

Demonstrate the ability to meet/exceed both quality and productivity performance expectations

Respond to customer/client inquiries in an accurate and timely manner

Respond to requests for information, such as payment history and open invoice requests, and navigate core systems as needed

Demonstrate the ability to solve for root cause, helping to set customers up for future success

Qualifications Competencies/Skills

Ability to multi-task and make routine decisions

Ability to work quickly and accurately simultaneously

Ability to meet deadlines

Customer-centric focus and professional demeanor

Strong communication skills including writing, speaking and active listening

Positive attendance, dependability, and reliability

Proven ability to assess, prioritize, and balance daily workload

Proficient knowledge of Windows applications, including Outlook, intermediate Word, and Excel

Attention to detail

Listens with empathy

Years of Experience

0-1 years of experience preferred Education (High School Diploma, Associate, Bachelors, Masters)

High School/ College/ Bachelor Degree preferred