Client Delivery Partner

We’re building the future of how the world communicates.

Netcracker, part of NEC Corporation, combines deep telecom industry expertise with cutting-edge cloud-native and AI-powered innovations to enable communications service providers and enterprises to transform their businesses, unlock innovation, and create meaningful digital experiences for millions of people around the world. With more than 30 years of experience serving over 250 customers in more than 70 locations worldwide, we are the global market leader in telecom software and services.

Join us and be part of a team that is not just keeping up with the digital future but is leading the way.

Job Summary

The Client Partner for is responsible for end-to-end delivery and account management for telecom clients. This role ensures successful program execution, sustained client relationships, revenue growth, and long-term strategic partnership development across complex transformation programs.

Responsibilities

Act as the primary executive interface for telecom clients on BSS programs

Build and nurture long-term relationships with C-level stakeholders (CIO, CTO)

Position as a trusted advisor on BSS transformation and digital strategy

Lead governance forums, steering committees, and executive reviews

Own end-to-end delivery of BSS programs (CRM, Billing, Charging, Order Management, Revenue Management)

Own overall account strategy, growth roadmap, and client satisfaction

Manage account P&L, including revenue forecasting, margin management, and cost optimization

Identify and drive upsell, cross-sell, and new business opportunities

Expand footprint across BSS and adjacent domains (OSS, Digital, Cloud)

Ensure high client retention and develop multi-year strategic partnerships

Monitor account health metrics (CSAT, NPS, revenue growth, utilization)

Lead contract negotiations, renewals, and commercial discussions

Ensure programs are delivered on time, within scope, and budget

Lead large cross-functional teams (onshore/offshore, vendors, partners)

Manage risks, dependencies, and escalations proactively

Skills and experience

12–18+ years of experience in telecom IT with strong BSS exposure

Proven experience managing large telecom accounts and delivery portfolios

Strong track record in revenue growth and client relationship management

Deep expertise in BSS domain

Experience working with Tier 1/Tier 2 telecom operators

Account management and client relationship building

Program and portfolio delivery leadership

Commercial acumen and P&L ownership

Strategic thinking with growth mindset

Negotiation and executive communication skills

Leadership across global teams

Ability to travel

Education

Bachelor’s degree in Engineering, IT, Telecommunications, or related field

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