Client Engagement Manager - US

The CEM Manager is responsible for achieving revenue targets through account growth, retention, cross-selling, upselling and strategic client engagement. The role requires strong commercial acumen, proactive pipeline management, stakeholder networking, data product selling and account planning.

Key Responsibilities

• •Achieve or exceed annual revenue targets and maintain a healthy pipeline.
• •Create and execute account plans for all priority accounts with clear growth strategies.
• •Expand stakeholder relationships and identify new budget holders and decision makers.
• •Conduct regular client meetings and strategic business reviews.
• •Drive adoption of YouGov Data Products including BrandIndex, Profiles, Behavioral, GTP, Yabble and future solutions.
• •Execute monthly Top of Mind campaigns and re-engagement programs for dormant clients.
• •Generate a minimum level of qualified opportunities each month and maintain accurate forecasting.
• •Ensure Salesforce, Gong, Planner and Project Allocator are updated accurately and on time.
• •Collaborate with internal teams to deliver outstanding client experiences and commercial outcomes.

What Success Looks Like (FY27 KPI Alignment)

Consistent achievement of revenue targets.

Comprehensive account planning and territory analysis.

Growth in stakeholder network across existing accounts.

Demonstrated sales of subscription and data products.

Strong client re-engagement and retention performance.

High levels of forecasting and CRM accuracy.

Continuous professional development through MEDDPICC and sales training.

Experience & Qualifications

• •5+ years of experience in account management, business development, client engagement or market research sales.
• •Experience selling research, data, SaaS, subscription or consulting solutions.
• •Strong commercial mindset with a track record of achieving targets.
• •Proven ability to build executive-level client relationships.
• •Excellent presentation, communication and negotiation skills.
• •Strong Excel, PowerPoint and CRM experience

For roles based in California, New York, Colorado, Massachusetts, or Washington State, the base salary hiring range for this position is $ 85,000 - 105,000 USD

Compensation offered will be determined by multiple factors including location, job-related knowledge, skills and experience.

Certain roles may be eligible for incentive compensation and additional benefits.

All US based full time employees are eligible for the following benefits:

• •Paid vacation, holidays and sick days
• •Flexible working arrangement available
• •Group medical, dental and vision insurance
• •Company-paid life and disability insurance
• •Paid parental leave
• •401(k) with company match

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