Client Experience Associate - Front Office

Company Profile:

HB+ is more than a health and wellness brand—it’s a movement to make fitness fun, inclusive, and transformative. Founded by Subhadeep (“Happy Boy”) and Selina, HB+ has been redefining fitness for over four years. We’ve moved beyond traditional ideals like abs and zero-figures, focusing instead on personalized health journeys that include strength, agility, flexibility, self-defense, and mental well-being.

Our philosophy is simple: True health is a balance of body, mind, and gut . We’ve built a flexible, 24/7 online ecosystem that empowers busy professionals to prioritize their health without sacrificing their schedules. Whether it’s live-guided workouts, nutrition advice, or mental health support, HB+ is committed to helping people lead healthier, happier lives.

Now, we’re taking the next step with HOP (An HB+ Studio) —our first physical space where our online values come to life. HOP will be a hub for innovation, community, and creating a lifestyle that inspires people to prioritize their well-being.

Fun fact: The “+” in HB+ represents our belief that fitness goes beyond physical health. It’s about mental clarity, emotional stability, and gut health —all combining to create holistic happiness. It is also inspired from the red cross symbol signifying health care and health aid.

Why Join Us?

At HB+, we are looking for growth-oriented individuals who thrive on challenges and see opportunities in problems. If you believe in creating solutions, contributing meaningfully to teams, and constantly evolving, we want you on our journey.

Here, you’ll be part of a culture that values innovation, teamwork, and personal development. HB+ isn’t just about fitness—it’s about creating impact, whether it’s for our clients, our team, or the communities we touch.

Number of Vacancy:

Experience Level: 0 - 2 Years

Salary: 2.4 Lakhs - 2.8 Lakhs P.A.

Employment Type: Full Time (Work from Studio)

Shift Timing: 6 AM to 3 PM or 1 PM to 10 PM (With Occasional Break Shift)

Location: HOP, Bhubaneswar

Device Required: Own Laptop

Job Summary:

HOP is looking for a dynamic and customer-focused Client Experience Associate - Front Office to manage client experience at HOP Studio, ensure excellent customer service, and oversee member interactions. This role is crucial in creating a welcoming atmosphere for members, maintaining operational efficiency, and driving engagement through promotions and events.

Key Responsibilities:

• •Front Desk Management
• •Oversee the daily operations of the front desk, ensuring a smooth check-in and check-out process.
• •Manage session scheduling, ensuring members are accurately booked into their respective sessions.
• •Handle incoming inquiries via phone, email, and in-person, providing timely and helpful responses.

• •Customer Experience Excellence
• •Ensure a high standard of customer experience by addressing member needs and resolving concerns effectively.
• •Build strong relationships with members to create a welcoming and engaging environment.
• •Proactively collect and address member feedback, google reviews to enhance service quality.

• •Communication & Coordination
• •Serve as the primary point of contact for member inquiries, updates, and announcements.
• •Maintain professional and clear communication through in-person interactions, emails, calls, and WhatsApp groups.
• •Collaborate with trainers, housekeeping, and maintenance teams to ensure smooth daily operations.

• •Record Keeping & Financial Transactions
• •Maintain accurate and confidential member records, attendance logs, and financial transactions.
• •Collect & Process payments, manage membership renewals, and track financial reports.

• •Facility Management & Maintenance Oversight
• •Ensure the studio remains clean, safe, and well-maintained in coordination with maintenance and housekeeping teams.
• •Report and address any maintenance issues promptly to avoid disruptions.

• •Promotions & Membership Growth
• •Assist in planning and executing membership drives and promotional activities.
• •Engage with potential members, providing information about HOP’s services and benefits.
• •Actively participate in strategies to enhance member retention and engagement.

• •Event Planning & Execution
• •Plan, coordinate, and execute weekend events, workshops, and community activities.
• •Work closely with the marketing and operations teams to drive participation and engagement.
• •Ensure smooth event logistics, including scheduling, member participation, and vendor coordination.

Qualifications & skills required:

• •Qualification : Graduate degree in Arts, Management, Science, Social Work, Hospitality or any similar degree.
• •Experience: Prior experience in Client, hospitality, administrative roles, or fitness industry will be an advantage.
• •Skills:
• •Proficiency in Google Workspace, especially Google Sheets and Drive.
• •Familiarity with membership management systems is a plus.
• •Basic financial transaction handling skills (processing payments, invoices, and reconciliations).

• •Personal Traits:
• •Approachable and able to work in a fast-paced environment.
• •Excellent communication and interpersonal skills.
• •Comfortable in handling financial transactions and managing sensitive information.
• •Customer-oriented approach with dedication to service quality.

• •Detail-oriented with excellent organizational and time-management abilities.
• •Team player with a positive attitude and strong problem-solving skills.
• •Ability to unlearn outdated practices and adopt new ones.
• •Skilled in providing and receiving constructive feedback.

What We Offer:

• •Annual Leaves.
• •Health Insurance (Optional)
• •Complimentary membership.
• •A supportive and energetic work environment.
• •Competitive salary and performance-based incentives.
• •Opportunities for growth and career advancement in the fitness industry.

Application Process:

• •Carefully read the JD and apply for the role.
• •A round of CV screening will be conducted by the HR.
• •A Telephonic/Personal Interview of qualified candidates will be conducted after the evaluation.
• •A final round of interviews with the founders will be conducted.
• •Selected candidates shall be intimated via mail directly by the HR Team and the orientation process will follow.
• •Post intimation and dispatch of offer letters, the on-boarding process will begin.

Equal Opportunity Clause:

HaSel Group of Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by Indian laws.

Want to know more about us? Check out the key links below:

Website: https://hbplus.fit/

Instagram: https://www.instagram.com/hopwith_hb/

LinkedIn: https://www.linkedin.com/company/hbplus/

Studio_Location: https://maps.app.goo.gl/3kyqyEad7zMhuswGA