Client Experience Coordinator – Medical Aesthetics

About Us

Eminence Medical Aesthetics is a high-end, results-driven medical spa known for advanced treatments, natural-looking outcomes, and an elevated client experience. We are seeking a polished, personable Client Experience Coordinator to serve as the face of our practice and help ensure every client interaction reflects our luxury brand standards.

Position Overview

This role is the first and last touchpoint in the client journey. You will manage front desk operations, coordinate scheduling, support treatment and skincare sales, and help maintain seamless daily clinic flow.

The ideal candidate is organized, warm, detail-driven, and comfortable balancing client hospitality with administrative precision.

Key Responsibilities

Client Experience

Greet, check-in, and check-out clients with professionalism and warmth

Create a welcoming, high-end environment at all times

Support retail skincare and treatment recommendations at checkout

Scheduling & Communication

Support high-volume phone calls, texts, and appointment bookings

Confirm appointments and manage schedule optimization

Communicate clearly with clients regarding services, timing, and preparation

Administrative & Clinical Support

Maintain accurate client records in EMR system

Capture before-and-after photos for medical records and marketing use

Assist with reporting, confirmations, and follow-ups

Monitor and track inventory

Maintain a clean, organized, and polished reception and retail space

Support team workflow to ensure smooth daily operations

Qualifications

2+ years front desk, administrative, or client coordination experience preferred

Medical spa, dermatology, hospitality or aesthetics experience strongly preferred

Excellent verbal and written communication skills

Strong multitasking and scheduling ability

Comfortable discussing skincare and services with clients

Professional, polished, and client-focused demeanor

Passion for beauty, skincare, and luxury client service

Compensation & Benefits

$20 – $25/hour + commission opportunities

Complimentary aesthetic treatments

Growth opportunities within a fast-growing medical aesthetics practice

Supportive, collaborative team environment

How to Apply

Submit your resume and a brief cover letter explaining why you would be a great fit for Eminence Medical Aesthetics.