Client Partnerships Manager

🌎 Remote | Full-Time

🚀 About the Role

We’re looking for a Client Partnerships Manager to take ownership of client relationships, sales opportunities, service delivery, and day-to-day technical coordination for a growing technology company providing high-performance infrastructure and hosting solutions to the financial markets .

You’ll work directly with clients from the initial sales conversation through deployment, ongoing account management, and technical issue resolution. You’ll act as the key point of contact between clients and internal technical teams, making sure issues are handled quickly and services consistently meet expectations.

This is a hands-on, high-ownership role for someone who enjoys working across client management, sales, technology, and operations — and is comfortable taking the lead when something needs to get done.

💼 What You’ll Do

Client Partnerships & Account Management

Own relationships with existing clients and build long-term partnerships

Act as the primary point of contact for client requests, questions, and escalations

Understand client requirements and ensure services meet their performance, availability, and business needs

Identify opportunities to expand existing accounts and introduce additional services

Sales & Business Development

Manage inbound sales inquiries and new client opportunities

Understand technical requirements and help design appropriate infrastructure solutions

Work with internal teams to develop custom configurations and pricing

Guide prospective clients through the sales and onboarding process

Identify new opportunities, partnerships, and potential markets

Technical Coordination

Lead communication with clients when technical issues arise

Coordinate with engineering and infrastructure teams to troubleshoot and resolve L1/L2 issues

Help diagnose connectivity, hosting, server, and infrastructure-related problems

Ensure incidents are properly communicated, tracked, and resolved

Prepare incident reports and client-facing updates when required

Escalate complex technical issues to the appropriate specialists while maintaining ownership of the client experience

Operations & Strategic Projects

Support day-to-day operational activities across the business

Coordinate internal meetings and cross-functional initiatives

Help identify and implement improvements to processes, systems, and client experience

Take ownership of strategic projects and drive them from idea to execution

Work closely with leadership on new products, services, and operational initiatives

Team Leadership

Help build and develop a high-performing cross-functional team

Work closely with engineering, support, sales, and operations

Mentor team members and help establish effective processes and workflows

Coordinate priorities across teams to ensure clients receive a high level of service

🎯 What We’re Looking For

Proven experience in client management, customer success, account management, or technical account management

Experience working with technology, infrastructure, hosting, data centers, IaaS, cloud, or related services

Strong technical understanding and the ability to confidently discuss infrastructure and troubleshoot issues at a high level

Experience working with financial services, trading, fintech, or market infrastructure is a strong plus

Strong commercial mindset with experience supporting sales, upselling, or managing client accounts

Excellent communication skills and the ability to build trust with both technical and non-technical stakeholders

Strong problem-solving skills and the ability to take ownership of issues from start to finish

Comfortable working in a fast-paced environment where priorities can change quickly

Ability to work independently, make decisions, and move projects forward without constant direction

Experience leading or coordinating cross-functional teams

Entrepreneurial mindset and willingness to wear multiple hats

⭐ Nice to Have

Experience with hosting, dedicated servers, VPS, colocation, or data center environments

Understanding of low-latency infrastructure and high-availability environments

Experience supporting clients in FX, trading, investment, or other financial markets

Familiarity with networking, servers, virtualization, or infrastructure troubleshooting

Experience working with SLAs, incident management, and service delivery

Experience building teams, processes, or operations in a growing company

💡 Why Join?

Take ownership of relationships with high-value clients in financial markets

Work at the intersection of technology, infrastructure, sales, and client partnerships

Have a direct impact on how the company grows and operates

Work closely with leadership and influence strategic decisions

Join a lean, collaborative team where your ideas and initiative matter

Flexible remote working environment

Potential for equity and/or performance-based incentives