Client Relations Manager

Join Hire Hangar and work with fast-growing global companies while building a long-term career.

• Job Title| Client Relations Manager (Brand & Narrative Analytics)
• Location | Columbia, Maryland (On-Site)
• Time Zone | Eastern Time (EST/EDT)

• Role Overview:
• We are seeking a client-focused Client Relations Manager to support organizations using an AI-powered platform that helps brands and organizations detect emerging online narratives and coordinated inauthentic activity before they escalate. This role is ideal for someone with a background in PR, communications, or media reporting who is looking to transition into a tech-enabled client relations function. The ideal candidate is consultative, detail-oriented, and comfortable acting as a trusted advisor to communications and brand-facing teams.

• Key Responsibilities:
• - Onboard new clients and guide them through platform setup, dashboards, and alerting tools
• - Help clients interpret narrative and social listening data to inform their communications strategy
• - Build and deliver client-facing reports summarizing platform insights and emerging trends
• - Serve as the primary point of contact for client questions, training, and ongoing support
• - Manage renewals and identify opportunities to expand client engagement with the platform
• - Relay client feedback internally to support product improvements
• - Collaborate with internal teams to ensure a smooth, high-touch client experience

• Required Qualifications:
• - Background in public relations, communications, media relations, or a related agency environment (non-negotiable)
• - Experience producing or presenting client-facing reports, media coverage summaries, or - performance insights
• - Strong written and verbal communication skills with a polished, client-facing style
• - Must be a U.S. citizen or authorized to work in the U.S. without employer sponsorship (required due to compliance with government contract eligibility)

• Preferred Qualifications:
• - Prior exposure to social listening, media monitoring, or reporting tools (e.g., Meltwater, Brandwatch, Sprout Social, Cision, Talkwalker)
• - Experience working with corporate, brand, or enterprise-level clients
• - Background at a PR or communications agency supporting external clients

• Tools & Technology:
• - Client-facing analytics/dashboard platform
• - Google Workspace
• - Slack, Zoom, and other remote collaboration tools

We connect top talent with vetted employers, competitive pay, and real growth opportunities.