Client Service Associate （夜班17:00-2:00）

OVERVIEW:

Play a vital role in Guidepoint’s success.

As a Night Shift Associate on the Consulting Client Service team, you will support project delivery by identifying and recruiting the experts best suited to answer consulting clients’ business questions. Working closely with Project Managers, you will source, engage, and recruit new experts for our network of over 2 million Guidepoint Advisors. This Wuxi-based role may be performed remotely and follows a fixed work schedule of 5:00 PM to 2:00 am (17:00-2:00, China Standard Time). The role provides a unique opportunity to build core business, communication, and research skills while gaining exposure to a wide range of industries and disciplines.

Who We Are:

Team-oriented and collaborative

Hard-working professionals who strive for excellence

Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients

Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint

Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory.

What You Will Own:

Work with Project Managers supporting consulting clients to develop expert recruitment strategies for satisfying each client project request

Utilize recruiting tool, press releases, case studies, and other online sources to identify the best experts who can address consulting clients’ strategic and operational questions

Conduct proactive outreach during evening hours, clearly communicate the consultation opportunity, and invite qualified professionals to join our network and participate in client consultations

Screen experts to determine their suitability for each specific client project and develop accurate professional profiles for Project Managers to present to your clients

Experience You Will Bring:

Bachelor’s degree or higher

Strong sense of urgency and excellent time management skills to thrive in a fast-paced environment

Bottom-up thinking and the ability to act as a potential thinking partner for clients, bringing creative and strategic solutions

Professional written and reading proficiency in English required; conversational to fluent verbal skills strongly preferred

Proactive, result-driven, initiative, and ability to go the extra mile

Able to deliver accurate, high-quality recruitment support and meet time-sensitive project requirements

Based in Wuxi and able to work effectively in a remote environment, both independently and as part of a team

Available to work a fixed evening schedule from 5:00 PM to 2:00 am (17:00-2:00, China Standard Time) and reliably support time-sensitive project needs

Skills You Will Bring:

Desire to work in a sourcing/lead generation type of role

Ability to work in a fast-paced, results-oriented environment

Excellent time management and organizational skills

Outgoing personality with the ability to speak with people at all professional levels

Intellectual curiosity and desire to learn

Excellent written and verbal communication skills

Demonstrated ability to work both individually and as part of a team

What We Offer:

14 annual leave days (PTO Days), 13 legal holidays, and 7 full paid sick days

Social insurances and housing fund

Competitive salary depending on experience.

Casual work environment

Entrepreneurial environment, autonomy, and fast decisions

International exposure to the global Guidepoint service teams

Summer and winter team events

Interview Process:

Meet your Guidepoint Recruiter!

Initial Candidate Screen

Meet the Guidepoint Teams!

Hiring Manager Interview

Mock Assessment (Role Dependent)

Complete a stimulated client request and gain more insight into the role

Interview Process Outcome

About Guidepoint:

Guidepoint powers end-to-end research workflows for the world’s best research teams.

Backed by a global network of more than 2 million experts and over 1,600 employees , Guidepoint delivers real-time access to expertise, primary research, and actionable knowledge that help organizations make informed decisions. Through consultations, surveys, events, proprietary content, and AI-enabled tools, we support every stage of the decision-making process—from developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions.

At Guidepoint, our success relies on the diversity of our employees, experts, and clients, which enables us to foster meaningful connections and a broad range of perspectives. We are committed to creating an inclusive and welcoming environment where individuals of all backgrounds, identities, and experiences can contribute and succeed.

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