Client Services Administrator, LA

About Bonhams

Bonhams is a global auction house with an 18th century heritage poised for transformative change. Our global operations are based in London, Paris, New York, Los Angeles and Hong Kong where we sell in over 60 categories, including motor cars, paintings, jewelry, and entertainment memorabilia.

Our employees are passionate about their work, and we pride ourselves on a bespoke approach that aims to make every client feel important.

Bonhams is an Equal Opportunity Employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

About the Role

We are seeking a passionate and energetic Client Services Administrator to join our Client Services team in Los Angeles, CA on a full-time basis, to provide an outstanding experience to our visitors and clients. We are looking for individuals who are positive, quick problem-solvers who thrive in a busy and highly visible role. The position is a career-focused entry point for someone passionate for the arts and looking to gain an excellent foundation for understanding how an international auction house builds client relationships and conducts its auction. Flu ency in Mandarin is a plus but not a requirement.

Key tasks and responsibilities include, but are not limited to:

Manage the front desk and ensure that the lobby area is always clean and tidy

Liaise with operations department to ensure smooth property drop off and pick up

Ensure that our visitors and clients feel acknowledged, welcomed, and well informed, and are quickly connected to appropriate Bonhams department and staff members

Sort through the mail and alert appropriate recipients of deliveries

Stay informed and aware of the preview and auction schedule for each of our locations

Service client queries by phone, team email inbox, and in person quickly and accurately

Assist with pre and post-sale administration, processing registrations, entering bids and answering any sale-related queries

Manage clients’ accounts, updating internal systems with client details and ensuring appropriate documentation is on file in line with Bonhams’ KYC policy

Engage in cashiering responsibilities, handling cash and recording payments accurately

Provide shipping quotes to clients post-sale and coordinate with the operations and shipping departments for collections

Adapt your schedule as needed, as this role requires extra hours during special events, weekend sale previews, and offsite auctions

Maintain a supply of current auction details and schedule at the front counter

Demonstrate a positive and supportive team player attitude

Retain knowledge of departments, personnel, names and titles of senior management and executive officers, as well as branch locations

Support ongoing training initiatives

Develop new training materials for new recruits

Support call center administrators with client’s queries

Be available and interested in assisting with ad-hoc projects as they arise

In addition to the tasks and responsibilities listed, you may be required to perform other duties as assigned by your manager.

Key Skills and Attributes

Bachelor’s degree with 2 years of relevant client-facing work experience

Comfortable working in a fast-paced environment with multiple competing deadlines

Great attention to detail

Consistent and proactive communication with clients and internal departments

Excellent demonstration of first-class customer service skills and experience dealing with a diverse range of people

Possess an interest and thorough knowledge of art history and art market

Proficiency in Microsoft and Outlook programs and database software

Must be flexible to cover a fluid and growing sales schedule, inclusive of evenings and weekends

Addition Desired Qualities

Possess a genuine interest and thorough knowledge of art history and art market

Foreign language(s) a plus

Fluency in Mandarin is preferred

What We Offer

In addition to an active and progressive work environment, Bonhams offers a competitive benefits package to encourage work/life balance, including:

Excellent medical, dental and vision insurance – HMO, EPO, PPO with FSA and HSA

20 days paid time off (PTO)

12 paid holidays and holiday break from Christmas to New Years Day

16 weeks fully paid parental leave and flexible work arrangements

401(k) retirement plan with company contribution

Life insurance with AD & D

Short- and long-term disability

Paid cellphone and data service

Tuition reimbursement

Commuter benefits (transit and parking)

Employee assistance program (EAP)

Professional development: free online training and expansive content library

Onboarding buddy: 90-day mentor to welcome and orient new joiners

Employee resource groups: social club, diversity committee, mentorship program

Sponsored socials: annual staff art exhibition, annual summer and holiday parties, monthly birthday treats, weekly breakfast

Applicants who best match the position skills and qualifications will be contacted.

Bonhams participates in E-Verify.

$23.00 hourly