Client Services Project Manager.

eCOA Client Services Project Manager

Location: UK/ South Africa, home-based

Job Overview

Maintains and validates the project scope, plans and schedules for moderately complex projects; adheres to established metrics for project success; applies standards (e.g. delivery process, roles and responsibilities, operational norms, compliance).

Essential Functions

Act as the main point of contact for the clients for all items related to eCOA studies that are live and in maintenance

Lead client update meetings on a weekly/bi-weekly basis

Participates and travel to Investigator Meetings when appliable (10% travel)

Leads system change efforts when applicable, including leading design calls and impact review. Communicates costs and timelines as appropriate.

Communicate effectively and timely with both internal and external clients and collaborate with key stake holders to determine solutions/next steps

Responsible for filing documentation, status report updates, meeting minutes, development of study materials and change order as needed

Tracks trends to identify and review risks as part of the ongoing project support

Supports quality investigations as the eCOA project SME with support from line manager and/or implementation PM

Manage budget and scoping for additional work where appropriate

Qualifications

Minimum of 1 years eCOA experience

Good understanding of clinical research

Proficient use of MS office, excel PPT

Excellent collaboration skills

Excellent communication skills and ability to drive conversations

Excellent Project Management skills

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.