Client Solutions Associate

Courier Health is on a mission to solve one of the biggest and most meaningful opportunities in healthcare: reinvent how people living with chronic and rare diseases are supported.

We are building the future of patient engagement for life sciences companies. Our software is leveraged by biopharma companies to support patients in their complex journey from diagnosis to initiating and remaining on therapy to achieve optimal health outcomes.

In the role of Client Solutions Associate you will support multiple life sciences clients through platform implementation, support, and expansion. You will work directly with our client users to drive adoption, provide strategic guidance, and act as a “voice of the customer” to our internal product team. Your enthusiasm and diligence will cement Courier Health’s reputation as a best-in-class vendor partner.

What You'll Do

Work in close-knit, collaborative teams to drive impact for Courier Health clients

Build strong relationships, trust, and credibility with client software users

Lead 1:1 and group user sessions to gather feedback, educate, and ensure client value

Develop expert-level knowledge of the Courier Health platform and data model

Drive platform growth and evolution as a bridge between our clients and Product & Engineering teams

Present business results and platform impact to senior executives at business reviews

Own client priorities and day-to-day project management

Partner with senior stakeholders to build out Courier Health’s Client Solutions function

Qualifications

2+ years of experience in strategic consulting or client-facing enterprise SaaS

Team player that thrives working with a diverse set of internal & external stakeholders

Comfortable presenting to executives and large groups

Analytical mindset with consistent attention to detail

Independent, ambitious and enjoys taking initiative

Experience in, or willingness to learn about, rare disease/specialty pharma

High energy and passion for our mission, our clients, and the success of their patients

If you are not currently located in NYC, please include in your resume / cover letter that you are willing to relocate.

Benefits

100% paid employee health benefit options (including medical, dental, and vision)

401(k) with employer funded match

Unlimited Vacation

Commuter Benefits

Paid parental leave

Catered lunch on Fridays

Wellness stipend

Great Place to Work Certified

The annual salary range for the target level for this role is $95,000 - $115,000 + equity + benefits, including medical, dental, and vision.

Courier Health is proud to be an Equal Employment Opportunity employer.

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.