Client Success Director

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Success Director based in United States.

• The Client Success Director will lead a team responsible for client health, satisfaction, retention, and issue resolution across a growing healthcare client portfolio.
• This leadership role combines people management, strategic account oversight, operational excellence, and commercial partnership.
• You will establish scalable playbooks, health-scoring approaches, reporting practices, and escalation frameworks that strengthen the client experience.
• You will also serve as the senior escalation point for complex client situations, coordinating cross-functional teams to drive timely and sustainable resolution.
• Working closely with commercial leadership, you will connect client health insights with renewal and expansion strategies.
• The role requires strong healthcare knowledge, executive communication, analytical thinking, and the ability to operate effectively in both strategic and hands-on situations.
• This is an opportunity to shape a growing Client Success function while helping healthcare organizations achieve measurable member and program outcomes.