Clinical Implementation Specialist

About Knowtex

Knowtex is building the future of voice AI operating systems for clinicians, transforming how healthcare documentation happens at the point of care. Founded by Stanford AI scientists with deep clinical experience, we're experiencing explosive growth across both commercial health systems and federal healthcare, with our ambient documentation platform scaling rapidly to thousands of clinicians across hundreds of specialties. We're at an inflection point where cutting-edge AI meets real clinical impact, giving clinicians hours back each day to focus on what matters most - their patients.

We're currently scaling our commercial partnerships and federal work with the Department of Veterans Affairs (VA), implementing our technology across health systems, leading specialty networks, community clinics, and VA medical centers nationwide in service of empowering patient care and clinicians every day.

The Opportunity

We're at a critical inflection point. We are currently deployed across thousands of active clinician users across 10 Veterans Integrated Service Networks (VISNs). Over the next 18 months, we'll grow over 20x and reach 150,000 users—making this one of the largest healthcare AI implementations in the country.

We need a Clinical Implementation Specialist who brings clinical expertise, training delivery skills, and hands-on implementation support to ensure our technology integrates seamlessly into clinical workflows. You'll be the trusted clinical voice working directly with VA clinicians and Site Points of Contact (POCs), delivering training, troubleshooting workflow challenges, and championing adoption at the frontlines of care delivery.

This role reports to the Director of Customer Delivery and works collaboratively with the broader implementation team to execute our VA expansion strategy.

What You'll Do

Clinical Training & Education (40%)

Deliver High-Quality Training:

Conduct live virtual training sessions for VA clinicians across specialties (physicians, NPs, PAs, pharmacists, mental health providers)

Deliver train-the-trainer sessions to build capacity among Site POCs and Clinical Champions

Lead virtual office hours and Q&A sessions providing just-in-time support and peer learning opportunities

Provide one-on-one coaching for clinicians struggling with adoption or complex workflow scenarios

Adapt training delivery based on audience needs (primary care vs specialty, tech-savvy vs novice users)

Support Training Program Execution:

Coordinate training schedules with Site POCs and VA Training Management System (TMS) administrators

Track training attendance, completion rates, and satisfaction scores

Gather feedback from training participants to inform continuous improvement

Assist in updating training materials based on product updates and user feedback

Support integration of Knowtex training into VA's formal education infrastructure (ILEAD, TMS)

Build Clinical Champions:

Identify and recruit Site Champions who can accelerate adoption within their facilities

Develop Champion engagement strategies and provide ongoing mentorship

Facilitate peer learning sessions where successful users share best practices

Create and maintain a Clinical Champion community of practice

Clinical Workflow Support & Advisory (30%)

Frontline Clinical Liaison:

Serve as the credible clinical contact for VA clinicians, Site POCs, and department leads

Conduct clinical workflow assessments at VA sites to identify integration opportunities and barriers

Provide specialty-specific guidance on integrating ambient AI into clinical documentation workflows

Address clinical concerns and questions from frontline providers with empathy and clinical credibility

Participate in VA medical staff meetings and clinical leadership forums as needed

Clinical Quality Support:

Monitor user feedback and star ratings to identify clinical quality concerns

Review AI-generated documentation examples with users to ensure clinical accuracy and completeness

Escalate patient safety concerns or documentation quality issues to leadership promptly

Support clinical quality assurance activities including chart reviews when requested

Help clinicians understand best practices for reviewing and editing AI-generated notes

Workflow Integration:

Guide clinicians through pre-encounter setup, template selection, and workflow optimization

Troubleshoot clinical workflow challenges (consent processes, template usage, EHR integration touchpoints)

Translate clinical practice realities into actionable feedback for Product and Engineering teams

Support development of specialty-specific workflows and templates based on frontline insights

Implementation Support & Adoption (25%)

Site Implementation Execution:

Support site go-lives by providing clinical presence during launch periods

Conduct post-training check-ins with clinicians to identify early adoption barriers

Monitor activation rates, recording initiation rates, and early utilization patterns

Deploy targeted interventions for users who haven't activated or recorded within expected timeframes

Participate in Site POC Information Forums, sharing insights and gathering barrier feedback

Adoption Monitoring & Intervention:

Track user engagement metrics (30-day active users, recording frequency, sustained use rates)

Identify struggling users or low-adoption sites requiring targeted support

Conduct proactive outreach to at-risk users (non-activators, inactive users, declining usage)

Implement "we miss you" campaigns and re-engagement strategies

Document successful adoption strategies and share across implementation team

Barrier Identification & Escalation:

Collect and categorize implementation barriers from Site POCs, users, and support tickets

Conduct root cause analysis on recurring clinical workflow or adoption challenges

Escalate systemic barriers to Director of Customer Delivery with recommended solutions

Collaborate with Support team to resolve technical issues affecting clinical workflows

Participate in sprint retrospectives and continuous improvement discussions

Data Collection & Reporting (5%)

Contribute to Evaluation Framework:

Track and report on training metrics (attendance, satisfaction, time-to-activation)

Monitor clinical quality indicators (star ratings, user feedback themes, editing patterns)

Collect qualitative feedback during office hours and site visits

Document best practices and case studies from high-performing sites

Support quarterly RE-AIM evaluation data collection activities

Stakeholder Communication:

Prepare site-specific utilization summaries for Site POCs

Contribute clinical insights to weekly team reports

Document lessons learned and recommendations for training/implementation improvements

Participate in customer business reviews when clinical perspective is needed

Who You Are

Required Qualifications

Clinical Background:

Active clinical license (RN, NP, PA, PharmD, or equivalent) with ≥3 years of direct patient care experience

Understanding of clinical documentation requirements, EHR workflows, and medical decision-making

Experience with VA healthcare system strongly preferred (VistA/CPRS or Cerner/Oracle Health)

Knowledge of multiple clinical specialties and care settings

Understanding of HIPAA, medical-legal documentation standards, and quality requirements

Training & Education:

2-3+ years developing or delivering clinical education or healthcare IT training

Comfortable presenting to groups ranging from 5 to 100+ participants

Experience with virtual training platforms (Zoom, Teams, WebEx)

Ability to adapt teaching methods to diverse learning styles and technical proficiency levels

Track record of achieving high training satisfaction scores

Implementation & Project Support:

2+ years supporting healthcare IT implementations or c