Clinical Review Nurse - Complex Case Management and Prior-Authorization

Akido builds AI-powered doctors . Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.

Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York.

Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B . More info at Akidolabs.com .

The Opportunity

The Clinical Review Nurse – Complex Case Management and Prior-Authorization is responsible for reviewing and processing prior authorization requests to ensure medical necessity, appropriate level of care, and compliance with health plan and regulatory requirements, as well as supporting complex case management for members with ongoing or high-risk care needs. The key focus areas of this role are prior authorization review and complex case management as the program grows within the Utilization Management (UM) department, and it supports delegated UM operations in a California managed care environment. The Clinical Review Nurse works closely with providers, Medical Directors, and operational teams to ensure timely and accurate authorization determinations in accordance with established clinical guidelines and delegation standards.

What you’ll do

Review and process prior authorizations for outpatient services, procedures, diagnostic testing, specialty referrals, and DME and ancillary services

Evaluate requests using MCG guidelines and health plan criteria and policies

Review medical records and supporting clinical documentation to ensure completeness, accuracy, and medical necessity in accordance with established clinical guidelines and health plan requirements

Identify missing or insufficient documentation and coordinate with providers for additional information

Lead interdisciplinary care management for high-risk, medically and psychosocially complex populations, ensuring delivery of patient-centered, evidence-based care plans to reduce key utilization metrics (eg., readmission rates)

Ensure all clinical determinations are properly documented in the system

Maintain compliance with DMHC prior authorization requirements, CMS guidelines, health plan delegation standards, turnaround times, notification requirements, and documentation standards

Communicate with physicians, medical groups, facilities, and ancillary providers to obtain additional clinical information and provide authorization status updates as needed

Identify cases requiring clinical review and prepare clinical summaries for Medical Director determination

Ensure cases requiring denial are routed appropriately to the Medical Director

Document all authorization activities accurately within EZCap, maintaining detailed notes, status updates, and decision rationale

Collaborate with UM Coordinators, Claims, Eligibility, and Operations

Conduct comprehensive assessments and contribute to development of patient-centered care plans in collaboration with Medical Director

Perform monthly care management outreach, medication review, and specialist/community resource coordination, documenting time and activities

Who you are

Active California RN license (required)

3-5+ years of current clinical UM review

Experience with prior authorization in managed care or delegated environment

Experience with complex case management

Knowledge of MCG criteria, medical necessity review, and prior authorization workflows

Experience with EZCap (preferred)

Experience in a delegated MSO or health plan environment (preferred)

Certified Case Manager (CCM) preferred

Knowledge of California managed care regulations (DMHC/CMS)

Strong clinical assessment skills and attention to detail

Effective written and verbal communication

Ability to manage competing priorities in a fast-paced environment

Salary range

$78,000 — $103,000 USD

Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.