Clinical Support RN – Referrals & Results (Remote – California or New York)

• Clinical Support RN – Referrals & Results (Remote – California or New York)
• Job Type: Part-Time (10–20 hours/week, flexible hours)
• Location: Fully Remote (Candidates must be based in California or New York)
• Hourly Rate: $ 24– $32/hour, depending on experience

Job Description:

We are looking for a proactive and experienced Registered Nurse to join our virtual healthcare team in a clinical support role focused on referrals, diagnostic results, and post-visit follow-up.

In this role, you’ll help ensure that patients receive appropriate follow-up after their Rocket Doctor visits by managing referrals, reviewing lab and diagnostic results, supporting prior authorizations, and carrying out defined clinical tasks under physician guidance or approved protocols.

This is a part-time, remote position ideal for an RN who is comfortable working independently, managing multiple clinical workstreams, and operating in a fast-paced virtual care environment. The role requires strong communication, excellent attention to detail, and the ability to reliably manage time-sensitive follow-up tasks.

Responsibilities:

Monitor clinical inboxes, emails, and faxes for lab results, diagnostic findings, referrals, and patient communications

Review lab and diagnostic results and identify abnormal, urgent, or critical findings

Escalate urgent or critical results to the appropriate physician according to established protocols

Track abnormal results and follow-up tasks until they have been appropriately addressed

Carry out defined physician-directed clinical tasks under approved protocols or standing orders and within scope of practice

Communicate physician-approved follow-up instructions to patients

Perform post-visit clinical follow-up, including symptom checks, repeat testing coordination, medication-related follow-up, and other assigned clinical tasks

Manage and process incoming referrals from physicians and PAs

Triage and prioritize referrals based on urgency, completeness, and medical necessity

Research and identify appropriate specialists or clinics based on clinical need, location, insurance eligibility, and availability

Prepare and submit prior authorizations and insurance-related paperwork

Support patients with referral scheduling and locating facilities or specialists that accept their insurance

Track referrals through completion and help ensure relevant consultation notes and recommendations are returned to the clinical team

Maintain internal referral tracking systems, databases, and specialist directories

Accurately document all actions, communications, and follow-up plans in the EMR

Respond to patient inquiries related to referrals, lab results, and follow-up care

Support chronic care management and other longitudinal care programs as needed

Reliably monitor and respond to Slack, email, and assigned work queues during scheduled working hours

Ensure all practices are HIPAA-compliant and protect patient confidentiality

Participate in virtual team and medical meetings

Required Qualifications:

Active Registered Nurse (RN) license in the state where services are provided

2+ years of experience in a clinical nursing, ambulatory care, primary care, care coordination, referral management, or similar role

HIPAA certification

Strong understanding of medical terminology, medical specialties, lab result interpretation, and medication management

Experience reviewing and triaging clinical results

Experience with referrals, prior authorizations, insurance workflows, or care coordination

Experience with EMRs and familiarity with laboratory or clinical portals such as Quest/Quanum

Ability to carry out physician-directed tasks with professionalism, accuracy, and appropriate clinical judgment

Proficient with Gmail, Excel or Google Sheets, Zoom or Google Meet, Slack, Adobe PDF, and web-based healthcare portals

Comfortable working independently in a remote environment

Reliable home internet and a private workspace suitable for handling protected health information

Ability to troubleshoot basic technology issues independently

Exceptional attention to detail, organization, time management, and documentation skills

Strong written and verbal communication skills with patients, providers, and team members

Ability to adapt to changing workflows and follow standardized processes

Must be fluent in English; a second language such as Spanish would be an asset

Preferred Qualifications:

Previous experience in telehealth, virtual care, primary care, or ambulatory care

Experience with chronic care management or other longitudinal care programs

Experience carrying out clinical tasks under physician protocols or standing orders

Experience with referral coordination and closed-loop referral workflows

Experience with medication prior authorizations

Experience working with Medicare, Medicaid, and commercial insurance plans