CNA- Psychiatric Provider Aide

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position:

Sea Mar is a mandatory COVID-19 and flu vaccine organization

Position Summary

The Psychiatric Provider Aide supports Psychiatric prescribers in administrative and clinical areas. This position also works with Mental Health Therapists and Chemical Dependency Professionals in coordinating care to ensure continuity of care for clients. The Psychiatric Provider Aide provides screenings and case management in coordination with other teams or parties involved in treatment. He/She participates actively as a team member in the delivery of client services, and the coordination of community support services. This job description does not suggest or imply that these are the only duties to be performed by this employee. He/She will be required to follow other instructions and to perform other duties as assigned by his/her supervisor.

Job Description

As a Sea Mar employee, the individual in this position commits to adherence to these values to their utmost ability and endeavors to strengthen and embody this mission daily.

ADMINISTRATIVE DUTIES

 Assists in insuring agency compliance with WAC's, RCW's, and other pertinent laws, regulations, and contracts.

 Ensure that charts, prescription refill requests, and all information or paperwork the psychiatric prescriber will need is prepared ahead of time and organized in the fashion preferred by the prescriber.

 Ensure medication storage, maintenance, dispensation and waste logs are maintained in accordance with Sea Mar policies and procedures. Any area of non-compliance should be reported immediately to the supervisor/manager, if applicable.

 Ensures that all medical, nursing, health & safety and personnel policies and procedures are being followed and implemented.

CLINICAL DUTIES

 Assists psychiatric staff with client flow and provides quality of care in a timely manner.

 Completes routine checks and monitors clients to detect unusual or harmful behavior and reports observations to psychiatric staff.

 Prepare the patient for their office visits with the provider including obtaining subjective data and vital signs, ensuring charting is in accordance with Sea Mar’s policy.

 Works as part of an integrated care team that may include psychiatrists, social workers, behavioral health professionals, chemical dependency professionals and case managers.

 Provides mentally impaired or emotionally disturbed clients with routine physical, emotional, psychological, or rehabilitation care under the direction of psychiatric staff.

 Encourages client participation in social, educational, recreational and employment activities.

 Receives and processes medication refill requests from pharmacies by preparing refill requests for provider review and approval, and ensures prescriptions are faxed to the pharmacy.

 Checks EHR to confirm requests are valid. If valid, the aide will send the prescriber a refill request through EHR. If invalid, the aide will communicate with the pharmacy.

 Checks medication history in EHR as requested by prescriber.

 Collaborates with prescriber to determine next steps.

 Fields phone calls from clients regarding questions about side effects and/or status of refills.

 Facilitates client enrollment in prescription assistance programs.  Demonstrates knowledge and skills necessary to provide care appropriate to the age of the clients served.

 Demonstrates knowledge of the principles of growth and development over the life span.

 Able to identify and categorize each client’s age-specific grouping of needs, such as those for infant, adolescent, or geriatric clients.

 Provides medication monitoring including effects on the client and provides feedback to the psychiatrist regarding positive and negative side effects.

 Screen for suicide risk and inform psychiatric prescriber and mental health therapist. Use case management and build community support as needed to provide follow-up care.

 Maintain confidentiality; prevent splitting between staff and clients, and offer concrete ideas on handling challenging situations.

 Provide advocacy as needed and encourage cooperation when implementing the Service Plan or to resolve problems which are interfering with active participation in plan (such as transportation or language barrier).

 Assists client in accomplishing necessary tasks in service accessibility such as filling out appropriate forms, obtaining necessary documentation or authorization, and finding transportation.

 Makes referrals based on identified needs to appropriate agencies and/or community services. Provides information and assists clients for self-referral.

 Maintains files that document case management activities as required by the State and the agency.

 Participates in regular interdisciplinary team case reviews.

 Promotes a positive team approach. Collaborates with all staff members to provide comprehensive services that are individualized to best serve each client.

 Welcomes and orients all new staff and visitors in a positive manner.

 Maintains professional standards and follows the treatment policies and procedures of the agency, as well as applicable federal, state, and local regulations.

 Completes daily record keeping as directed by the Program Manager.

 Reports any unusual incidents to the Program Manager and agrees to report to the State any suspected case of child/elder abuse or neglect as mandated by WAC.

 Must be able to support a full-time provider (MD/ARNP) to see an average of 14 patients per day, see attached productivity requirements.

 Assist providers with GYN exams, I & D’s, and other minor procedures.

 Demonstrate clear and concise written and verbal communication. When patients are determined a priority due to abnormal vital signs, the Psychiatric Aide will contact the provider immediately.

 Utilize aseptic (sterile) technique.

 Complete point of care referrals for patients including specialty care, care coordination and other services. Informing patients regarding specialty referral, faxing information to specialist’s offices for point of care referral processing will be made by the Medical Assistant.

 Assist with obtaining laboratory tests and results.

 Maintain positive collaborative working relationships with co-workers, specialists and community organizations.

 Ensure customer service is delivered at each patient visit including escorting each patient to and from the treatment rooms.

 Responsible for communicating provider delays and delays in patient flow to the front desk staffs, as well as the patient.

 Demonstrate proficiency in the nursing parameters of the Electronic Health Record and Practice Management Application programs.

 Demonstrates knowledge, proficiency and compliance with regulatory requirements including, but not limited to: Joint Commission, NPSG, Department of Health, HEDIS, PCMH, QI and various contractual obligations.

 Demonstrates proficiency in cardiopulmonary resuscitation (CPR) and can perform CPR independently.

 Measures and records fluid and food intake and output.

 Recognizes, responds to and reports client's or resident's emotional, social, cultural and mental health needs.

 Addresses individual behavioral needs of the client or resident.

 Depending on the work environment