Cohort Programs Manager

Cohort Programs Manager

ABOUT US

UpStart brings bold Jewish ideas to light. For nearly two decades, we've partnered with 250+ organizations and thousands of leaders, connecting impact-driven entrepreneurs to the expertise, community, and capital they need to turn ideas into enduring impact.

UpStart was founded with a sole focus: to accelerate the success of social entrepreneurs fueling a renaissance in Jewish life. Today, we're moving from just program provider to field catalyst — shaping how the entire Jewish innovation ecosystem learns, builds, and grows together. We're actively implementing our FY27–29 Strategic Plan, which puts social entrepreneurs at the center of everything we do and codifies our Jewish Social Innovation & Entrepreneurship (JSIE) Methodology as a shared language for the field.

INCLUSIVE HIRING COMMITMENT

UpStart is an equal opportunity employer, and all individuals are encouraged to apply without regard to race, color, religion, age, disability, national origin, gender, sexual orientation, marital status, ancestry, genetic information, medical condition, veteran status, or any other class protected under federal, state, or local laws. We welcome applicants of all backgrounds and identities to apply, even if you don't meet 100% of the qualifications listed.

POSITION SUMMARY

UpStart seeks a Cohort Programs Manager to coordinate UpStart's cohort delivery function. They will serve as the primary project manager across program pathways, responsible for supporting program implementation in alignment with participant needs and required program outcomes. As the first point of contact for our cohort programs, they ensure a high-quality, mission-aligned learning experience for every cohort member.

UpStart designs and delivers cohort-based learning experiences that support Jewish innovators and entrepreneurs at every stage of their journey. UpLift is our flagship multi-month program built on a structured framework for Jewish social innovation. Our custom cohorts offer specialized training tailored to the specific needs of funders and institutional partners. Through these learning programs, we create and nurture environments for participants to develop practical skills, build trusted peer relationships, and grow their capacity to lead initiatives that make a lasting difference in Jewish life and the broader world. Cohort sessions span themes including entrepreneurial leadership, adaptive design, and Jewishly informed innovation, with curriculum that continues to evolve in response to participant needs and organizational priorities.

This role reports to the Managing Director, Learning, Community, & Belonging and works in close partnership with our Senior Director, Learning Design & Strategy, Jewish Content Fellow, and UpStart’s Central Operations team. Together, they will align program timelines and virtual/in-person program logistics, ensuring seamless execution from participant registration through completion and evaluation. The Cohort Programs Manager can expect to travel up to 6 times per year for in-person cohort events and team gatherings.

RESPONSIBILITIES

Cohort Delivery & Participant Experience

Coordinate end-to-end delivery of virtual and in-person cohort-based learning sessions across multiple program pathways, ensuring physical and virtual spaces are prepared, well-run, and set up for participant success

Partner with the Central Operations team (who own recruitment and registration) to help ensure a seamless, high-quality experience from a participant's first touchpoint during recruitment through program completion

Provide live virtual session support and ongoing virtual learning support between sessions — e.g., monitoring discussion forums, tracking assignment submissions, and sustaining community engagement

Own participant communications across the full program lifecycle, from onboarding through completion and transition to the UpStarter Community, so participants feel informed, guided, and held at every stage

Help facilitate a strong cohort culture by fostering trust, connection, and active participation

Translate observations into actionable insights for the curriculum design team, surfacing patterns in participant experience, facilitation effectiveness, and content gaps

Program Execution & Operational Management

Manage multiple concurrent cohorts and priorities with strong attention to detail and delivery quality, adjusting implementation strategy as needs evolve

Collaborate cross-functionally to coordinate program logistics, including virtual sessions and in-person convenings

Proactively identify risks and bring forward solutions, exercising sound judgment in dynamic and ambiguous environments

Leverage participant feedback and evaluation data to continuously improve program impact and delivery practices

Experience Management & Cross-Functional Collaboration

Serve as a primary, responsive point of contact for cohort participants

Serve as organizational resource on participant experience, keeping internal and external stakeholders informed on progress, needs, and outcomes

Navigate participant challenges and conflicts with professionalism and strong judgment

Partner with Program Team staff and external facilitators to maintain a clear feedback loop between delivery and design, ensuring that live program implementation aligns with intended outcomes

Partner with the Senior Director, Learning Design & Strategy and the Central Operations team to align program delivery with overall strategy and execution

Coordinate the work of external facilitators and specialists, ensuring alignment with UpStart's delivery standards and participant experience goals

Ensure consistency across cohort experiences and facilitators

This job description is intended to convey information essential to understanding the scope of the position. It is not intended to be an exhaustive list of skills, efforts, duties, or responsibilities associated with the position.

SKILLS AND EXPERIENCE

3-5 years of experience with program/project management, event management, and/or participant experience in both virtual and in-person settings

Experience supporting cohort-based or group learning programs, with a focus on participant engagement and outcomes

Proven ability to own and manage complex operations, including multiple concurrent cohorts or workstreams, with strong attention to detail and quality

Experience translating curriculum or program plans into high-quality, well-executed participant experiences

Strong cross-functional collaboration skills, with experience working closely with operations, design, and/or external partners

Excellent communication and interpersonal skills, with the ability to build trust and navigate participant needs or challenges

Familiarity with leading practices as it relates to designing accessible, inclusive events for adult learners preferred, including coordinating catering, supplies, accommodations, etc.

Sound judgment and problem-solving skills in fast-paced, ambiguous environments

Experience coordinating the work of facilitators or program staff

Exposure to AI-powered tools or interest in deploying them

Ability to synthesize participant feedback and evaluation data to drive continuous improvement in program delivery

Commitment to equity, inclusion, and creating meaningful learning environments for diverse participants

Comfort with change, iteration, and working in a dynamic, evolving program model

Comfort supporting virtual learning/LMS environments (e.g., discussion forums, assignment tracking, engagement monitoring)

Commitment to leading through a lens of community and belonging

Adaptability and agility in the face of change, both organizational and technological

Passion for UpStart’s mission and the work of UpStart’s network

Commitment to upholding UpStart’s values and Guiding Principle