Collection Supervisor

We are seeking a Collections Supervisor to lead, coach, and support a team of professional collectors in a compliance-first, KPI-driven environment. This role is responsible for driving team performance, achieving liquidation targets, ensuring quality assurance standards are met, providing day-to-day operational leadership, and fostering a healthy, balanced, and productive work environment.

Responsibilities

Supervise the day-to-day work of the team including invoice processing, payments, collections, month end closing processes and account reconciliations under US-GAAP as applicable to the team led

Help develop an environment and culture that supports the attraction and retention of quality talent

Actively participates in the PMP, developing SMART goals and objectives

Responsible for balancing team workload and ensuring month-end deadlines and other KPI targets are met for the team

Create appropriate backup structure and cross-training to ensure continuous service levels

Build a culture of operational excellence and continuous improvement

Work with stakeholders to ensure accurate and controlled financial statements for own domain.

Maintain a functional and healthy relationship with site leadership, procurement, finance, and other stakeholders based on need of cooperation.

Qualifications and skills

University degree, preferably in Accounting, Finance, Economics or related subjects.

4+ years’ experience is required, (2+ years in a Shared Service center)

Demonstrated ability to motivate and develop people

Excellent verbal and written communication and negotiation skills in English

Strong drive for action and proactivity in recognizing and resolving issues

Confident user of MS Office (Excel, Word, PowerPoint)

Ability to establish and maintain effective work relationships with stakeholders

Ability to cope with and drive process changes

Continuous improvement mindset (LEAN Six Sigma is an advantage