Collections Officer.Cards-Collections

• Description
• KEY RESULT AREAS:

• Work a queue of delinquent accounts
• •The job involves tele-calling for most part of the day- approximately 100-150 calls on a daily basis.
• •Work is done on an automated collection system- Finn1 which is a web based system.
• •Make regular contact with customers to collect the full overdue payment or if the full payment cannot be made then negotiate a repayment plan as required.
• •Follow up promises to ensure payments are received
• •Identify potential skips and fraud cases and escalate all irregularities in accounts to the attention of the TL.
• •Develop an assertive approach to resolve customer queries
• •Propose settlement negotiations to recover delinquent balances (these accounts should be seriously delinquent)
• •Updating latest contact details of customer in Finn1 and raise regular maintenance to facilitate customer requirements (billing changes, SI changes, reversals etc)
• •To attend the team meeting and regularly highlight problems with solutions encountered during routine collections.
• •Route difficult/complex cases to the Team Leader.
• •Achieve the performance targets that has been communicated by the TL
• •Work on reports and debits account as and when required.

KNOWLEDGE, SKILLS AND EXPERIENCE:

• Minimum Graduate
• ▪ Product Knowledge
• ▪ Banksys, Osoolsys, Select
• ▪ PC Literate
• ▪ Excellent verbal and written communication skills
• ▪ Assertiveness