Collections Representative

Description

The Collections Representative is responsible for the attainment of loan collection objectives and assists in the overall direction and operations of the collection activity of the organization.

• •Assist in the management of all properties acquired through foreclosure and other collection activities
• •Assist the Workout Officer in the collection activity of all branches of the organization.
• •Communicate with each Branch Manager, Assistant Manager, and/or any other employee involved in the collection process.
• •Recommend foreclosure, repossession, charge off and legal action when appropriate.
• •Work with Loan Servicing to resolve any discrepancies on loan balances, postings, etc.
• •Recommend to the Workout Officer all loans that may deserve special attention or to be added to the Watch List.
• •Determine which loans need special collection efforts and decide who shall make those efforts.
• •Personally handle the collection action on those loans assigned
• •Communicate with supervisor on potential loan losses.
• •Review the files of all charged off loans and recommend internal recovery efforts if appropriate.
• •Prepare and forward charged off loan files to the appropriate legal counsel.
• •Prepare and maintain the Repossession List.
• •Assist in the preparation of the monthly delinquency, charge off and troubled loan reports.
• •Assist Workout Officer in communication with legal counsel on collection activity.

Requirements

• •Associates Degree or equivalent work experience
• •Two (2) years collections experience in a banking environment preferred
• •Well developed communication skills
• •Strong attention to detail
• •Excellent customer service and negotiation skills
• •Well developed time management and organization skills
• •Familiarity with financial data and reports
• •Ability to accept management instruction and execute tasks while under pressure
• •Proficient in Microsoft Office software
• •Able to exercise appropriate judgment and seek/involve management when necessary
• •Experience working in a team-oriented, collaborative environment