Commercial Excellence Manager, China & SEA

This position is responsible for driving commercial excellence by managing and optimizing the end-to-end sales processes, customer service operations. This role acts as a key business partner to the General Manager, aiming to enhance sales efficiency, ensure high customer satisfaction, and enable scalable growth in China & SEA market.

RESPONSIBILITIES AND DUTIES:

1. Sales Operations & Commercial Excellence

• •Lead sales target decomposition, performance tracking, and variance analysis to provide actionable insights that support sales execution and decision-making.
• •Build, document, and optimize sales processes, SOPs, and cross-team collaboration mechanisms, identifying bottlenecks and implementing scalable solutions.
• •Analyze sales funnel performance, identify growth drivers and bottlenecks, and translate insights into actionable recommendations.
• •Drive sales productivity through incentive design, territory management, CRM adoption, and sales enablement programs.
• •Own pricing governance and execution, including price list management, discount approval process, and pricing performance analysis.

2. Customer Service Management

• •Lead the Customer Service team to establish a proactive, customer-centric culture that supports the sales organization.
• •Act as the primary operational bridge between Sales and Supply Chain, ensuring seamless order-to-delivery coordination.
• •Define and monitor key performance indicators (e.g., response time, order accuracy, customer satisfaction) to drive continuous improvement.

3. Cross-functional Collaboration & Strategic Support

• •Support the GM in formulating commercial strategy by providing data-driven insights and operational assessments.
• •Lead the execution of key commercial initiatives once strategic direction is set.
• •Serve as the key liaison between Sales/Marketing and Supply Chain, Finance, Product Management, and R&D.

4. Team Leadership & Development

• •Build, mentor, and lead an integrated team of sales operations, customer service, and after-sales professionals.
• •Foster a culture of continuous improvement, data-driven decision-making, and cross-functional collaboration.

EDUCATION:

Bachelor’s degree or above in Business, Management, Engineering, Mathematics, Statistics, or related field.

QUALIFICATIONS:

• •A minimum of 10 years in Sales Operations, Sales Planning, or equivalent roles with 5+ years in leadership capacity.
• •Proven experience in managing multi-functional teams, preferably including customer service and/or technical support functions.
• •Demonstrated success in implementing sales processes, CRM systems, and performance metrics to drive business results.
• •Strong understanding of B2B sales processes and customer service models.
• •Data-driven with strong analytical skills, including proficiency in sales analytics, forecasting, and variance analysis.
• •Proficiency with data visualization tools is a plus.
• •Hands-on experience with SQL or other data extraction tools for reporting and analysis is a strong plus.
• •Excellent stakeholder management and cross-functional collaboration skills.
• •Background in industrial manufacturing or B2B environment (e.g., plumbing, HVAC, water solutions) is highly preferred.
• •Proficient in business English and Mandarin, with the ability to communicate effectively in a cross-cultural working environment.

MANAGEMENT:

Lead and manager a team of 6-8 direct reports.

WORK ENVIRONMENT:

• •Work in office environment
• •Travel frequency: 30%