Commercial Operations & Commercial Excellence Director

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

This position is an exciting opportunity to work with the Diabetes business. Medtronic announced its intention to separate the Diabetes division to promote future growth and innovation within the business and to reallocate investments and resources across Medtronic. The Diabetes division, now known as MiniMed, completed its IPO in March 2026. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investment to drive meaningful innovation and enhance our impact on patient care. While you will start your employment with Medtronic, upon completion of required local legal and employment processes, we expect your employment to transfer to MiniMed, subject to business needs and any applicable information and consultation requirements in your jurisdiction. Position Overview

We are seeking an experienced Commercial Excellence & Operations Director to lead MiniMed commercial transformation and operational excellence initiatives across our Emerging EMEA region, comprising Russia, Central Asia, Central and Eastern Europe, Middle East, Turkey, and Africa. This strategic leadership position is responsible for driving sales enablement, commercial analytics, operational governance, and indirect channel management to accelerate revenue growth and enhance commercial execution.

Key Responsibilities

Sales Enablement

Design and deliver competency training programs and develop incentive strategies aligned with commercial excellence objectives and business goals

Create and implement StartUp training curriculum for new salespeople, ensuring rapid ramp-up and early productivity

Develop comprehensive competency frameworks that define required skills, behaviors, and performance standards across all sales roles and experience levels

Lead commercial upskilling strategy, encompassing curriculum design, content development, and delivery mechanisms tailored to regional markets

Design and implement Sales Incentive Plan (SIP) strategies that drive desired behaviors, motivate performance, and align with regional and global commercial priorities

Evaluate, select, and deploy enablement tools and platforms that enhance sales productivity, knowledge sharing, and performance management

Ensure flawless execution of strategy through robust governance, measurement frameworks, and continuous improvement processes

Analytics and Operations

Generate actionable commercial insights through data analysis, market research, and competitive intelligence to inform strategy and decision-making

Develop and implement predictive analytics capabilities to forecast sales performance, identify trends, and optimize resource allocation

Establish and enforce governance frameworks, policies, and standards for commercial excellence that ensure consistency, compliance, and operational efficiency across the region

Monitor key performance indicators (KPIs) and develop dashboards that provide visibility into sales enablement effectiveness and commercial execution

Indirect Channel Management

Oversee indirect channel partner enablement programs, ensuring partners have access to training, tools, and resources necessary for successful commercial execution

Develop partner competency frameworks and incentive programs that align partner interests with company objectives

Implement channel management processes, policies, and performance standards that drive accountability and excellence

Build and maintain partner relationships, providing strategic guidance and operational support

Monitor channel performance through analytics and provide coaching to optimize partner productivity

Commercial Operations

• •Tendering and Contracting execution and portal administration, enforce pricing strategy and operations in alignment with global.
• •Event operations management - vendor and logistics coordination, ensuring healthcare compliance and reporting, securing approvals to post-event follow up.
• •Ensuring governance, policies and standards for commercial excellence and operations are met in line with Global requirements

Cross-Functional Collaboration & Leadership

Partner with regional Sales leadership to align enablement initiatives with commercial strategies and revenue targets

Collaborate with Human Resources on talent development, performance management, and organizational design

Work with Finance to develop business cases, manage budgets, and demonstrate ROI on enablement and operational initiatives

Liaise with global Commercial Excellence teams to ensure consistency with global standards while addressing regional needs

Lead cross-functional projects and drive change management initiatives to support commercial transformation

Required Qualifications

Minimum 10 years of progressive experience in sales enablement, commercial excellent and operations, or related functions within complex, global organizations

Minimum of 7 years of people management experience

Demonstrated success designing and implementing sales training programs, competency frameworks, and enablement strategies

Strong background in sales incentive design, analytics, and performance management

Proven ability to develop and interpret complex business analytics, dashboards, and performance metrics

Experience managing indirect channels or partner enablement programs

Excellent project management and change management capabilities

Strong communication and stakeholder management skills, with ability to influence across organizational levels

Fluency in English; additional EMEA regional languages highly valuable

Willingness to travel within the Emerging EMEA region as needed

Key Competencies

Strategic Thinking: Ability to develop and execute comprehensive commercial excellence strategies aligned with business objectives

Data-Driven Decision Making: Proficiency in analytics, metrics, and using insights to drive business decisions

Change Management: Capability to lead organizational change and drive adoption of new processes and systems

Leadership: Strong ability to lead teams, influence stakeholders, and drive accountability

Project Management: Excellence in planning, executing, and delivering complex, multi-workstream initiatives

Communication: Clear, persuasive communication skills across diverse audiences and cultures

Business Acumen: Deep understanding of sales processes, revenue models, and commercial dynamics

Adaptability: Ability to work effectively in dynamic, complex environments with evolving requirements

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

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