Community & Operations Manager

About Us

Life as a founder is lonely. And the places founders go for connection are mostly stiff and formal.

PLUGGED is London's community for ambitious founders. Serious ambition, serious fun. Since launching in early 2024, we've been connecting founders through events and shared experiences. We're a tightly curated, fast-growing community of builders who are done with networking for networking's sake and want something real.

We run events, sprints, residentials, and programmes that solve the actual problems founders face. We're small, we move fast, and everything we build reflects the community we're building it for.

Our mission is to make it easier for great founders to change the world.

Our Culture

We blend serious ambition with serious fun. No bullshit, no ego. Just people who understand the journey and want to help.

We do the unscalable. The personal touch, the follow-up nobody asked for, the detail that makes someone feel genuinely seen. That's what makes a community feel like a community.

We're honest, direct, and high-trust. We move fast but we care about quality: in our events, our membership, and how we show up for people.

We'd rather have a smaller room of the right people than a packed one of the wrong ones.

Who We're Looking For

You've been in and around startups. You have a founders associate kind of energy: close to building, fluent in the pace of startups, hungry to learn by doing. You're community-minded not because it's on your CV, but because it's who you are.

Bad News

This role touches a lot: sales, ops, events, member experience. There'll be context switching

The team is small. You'll be running whole functions on your own

If you need a detailed brief to get started, this isn't the role

You'll be on the ground at events. Early mornings, late evenings, full presence. That's part of it

Good News

You'll be working side by side with some of London's most ambitious founders from day one, hosting events for an ecosystem that has collectively raised $153m+

You'll work directly with the co-founders and the decisions you make will shape the business

Real ownership. You're not supporting someone else's vision, you're helping shape ours

The membership is already growing. You're coming in with momentum, not starting from zero

This role grows with you. There's no ceiling on where it goes

The Role

You'll own the membership funnel at PLUGGED, from the moment someone applies to the moment they become one of our most engaged members.

This isn't an admin role with an exciting job title. It's a commercial, operational, and community-building role that directly determines the quality of our membership and the health of our growth.

Your Mission

Keep the membership pipeline full and converting. Keep members happy and engaged. Run a sales process that's fast, high-quality, and human. Build an experience so good that members stay and refer their founder friends.

What You'll Be Doing

Sales

Vet, score, and review membership applications. Accept, reject, and follow up with care

Run member interviews and make the call on who belongs

Own the pipeline: nurture sequences, follow-ups, and CRM hygiene

Run member trial days and manage the handoff into membership

Report on pipeline numbers and conversion rates

Membership Experience

Own onboarding. Make every new member feel like joining was the best decision they made this month

Run monthly member feedback meetings and act on feedback

Plan and run regular members-only events and sprints

Regular check-ins with members at key milestones: 1 month, 3 months, and beyond

Handle payments, upgrades, downgrades, cancellations, and invoices

Keep members informed with timely, well-crafted comms

Events

Show up hands-on at community events: Open Houses, Residentials, Retreats, Workshops

Be the person members see when they walk in. Welcoming, energetic, present

Handle on-the-day logistics

What Good Looks Like

By month 1: You know every current member by name. The CRM is clean. The application process is running smoothly. You've been to every event and you're already part of the fabric of the community.

By month 3: Conversion rates are up. Member feedback meetings are running. You've run at least one members-only event end-to-end.

By month 6: Retention is strong, churn is low, and the pipeline is healthy. Members are referring friends. You've got a clear view of what's working and what to do next. You've made yourself indispensable.

Skills & Expertise

You're a people person. You get energy from interacting with people in person

Operationally sharp. You can run a CRM, manage a pipeline, track metrics, and keep multiple things moving without dropping them

A clear, confident communicator. You can send a rejection email that leaves someone with a good impression of PLUGGED

You pick things up quickly and figure things out without being told

You understand the startup world well enough to be credible with founders

Experience

You've been in or around startups: as a founder, a founder's associate, or an early hire

You've contributed meaningfully to a community. Built one, or been the person who made an existing one actually work

You've run some form of events, even small ones. You know what goes into making them work

You've done sales, account management, or customer success in some form

You're comfortable with CRM and ops tools. You don't need to be an expert, but you're not starting from zero

You're comfortable being the only person owning a function

What Sets You Apart

Genuine bias towards action. You don't wait to be told. You spot the gap and fill it

You're community-minded because it's who you are, not because it's a job requirement

You want to work closely with founders because you're either building something yourself one day, or you find their world genuinely fascinating

You know what a good event feels like, what a good email reads like, what a good community feels like

You've built things. Whether it's vibe-coding with Claude, community-building, or something else entirely. You're a serial builder

Deal Breakers

You think community is a nice-to-have, not a growth engine

You treat community management as content scheduling and comment replies

You're not comfortable showing up in person

You don't care about relationship-building

You need to be managed closely to stay productive

You're not genuinely curious about founders and what they're building

Why Join Now

PLUGGED is at a genuinely exciting moment. The community is growing, the model is working, and the next phase is about scaling.

This is the kind of role where you'll learn faster than almost anywhere else, own work that actually matters, and be working side by side with some of London's most ambitious founders. Become part of an ecosystem that has collectively raised $153m+. Come in now and you're shaping what PLUGGED becomes.

Compensation

Salary: £40-45k base, plus performance-related bonus

Commitment: Full time

Location: London-based. In-person presence required, especially for events

How to Apply

Hit apply. Tell us why this makes sense for you and show us a community you've been part of or helped build. We want to see what you've actually done, not just what you say you can do.

Our process:

Apply - tell us your story and show us your proof of work

Interview - a conversation about you, the role, and how you think about community

Task - a short, practical exercise. Real work, completable in 48 hours

Paid trial - if the task lands, we work together properly before making it official

Hired - if the trial works, you're in