Community Service Executive

Positions Overview : This position involves working closely with the Community Manager (CM) and/or Assistant Community Manager (ACM) to ensure the effective execution and timely completion of routine operational tasks. This position will play a critical role in managing all aspects of client interactions, from addressing queries to resolving issues, ensuring a seamless client experience. Additionally, will be responsible for gaining a thorough understanding of Standard Operating Procedures (SOPs) to maintain operational efficiency and adherence to company guidelines.

Key Responsibilities:

Profit Center Management

• •ASR and Margin Analysis : Regularly analyze the Average Seat Rate (ASR) and margins to identify improvement opportunities and ensure profitability.
• •Expense Control : Monitor and manage operational expenses to remain within budgetary limits, driving cost-efficiency.
• •Collections : Achieve monthly collection targets by ensuring timely payment from clients and resolving outstanding dues.
• •Renewals : Maintain high client retention rates by proactively managing contract renewals.

Community Building & Event Management

• •Build and Expand Community : Strengthen the community by executing business-specific events as per the pre-defined timelines.
• •Client Engagement : Foster connections and collaboration within the client community to enhance engagement and retention.

Client Satisfaction & Service Delivery

• •CSAT (Client Satisfaction) Score : Achieve above-target Client Satisfaction (CSAT) scores by delivering exceptional service and support.
• •Brand Ambassadorship : Ensure that every member becomes a brand ambassador for Awfis through positive experiences and interactions.

Vendor Management

Vendor Performance : Regularly evaluate and manage vendor performance to ensure timely and quality delivery.

Facilities Management

• •Centre Upkeep : Ensure the center is well-maintained and operationally ready on a daily basis.
• •Repair & Maintenance : Oversee the timely closure of repair and maintenance tasks to avoid disruptions.
• •Compliance Adherence : Ensure all compliance and safety protocols are followed rigorously.
• •ESG Practices : Work closely with senior teammates to understand and execute Environmental-Social-Governance (ESG) practices.

Participation in Company Initiatives

Active Engagement : Actively participate in and support all company-driven ideas and initiatives to foster a collaborative and positive work environment.