Concierge Lounge Attendant/Renaissance St. Louis Airport Hotel

Description

Job Overview :

Full-Time Positions

The Concierge Lounge Attendant at a full-service Renaissance hotel in St. Louis is responsible for delivering elevated, personalized service to guests with lounge access, ensuring a refined and welcoming experience that reflects the Renaissance brand standard. This role supports the hotel’s commitment to lifestyle hospitality by creating a warm, engaging atmosphere while maintaining the highest standards of presentation, cleanliness, and guest satisfaction.

Guest Experience & Service

• •Greet guests warmly.
• •Provide attentive food and beverage service during breakfast, evening hors d’oeuvres, and other service periods.
• •Anticipate guest needs and respond promptly to requests.
• •Offer knowledgeable recommendations about hotel amenities and local attractions in St. Louis.
• •Address guest concerns professionally and escalate issues when appropriate.

Food & Beverage Presentation

• •Set up, replenish, and break down food and beverage stations according to brand and health standards.
• •Monitor product freshness, quality, and presentation throughout service.
• •Maintain cleanliness of buffet areas, seating, and service stations.

Operational Excellence

• •Follow food safety and sanitation guidelines.
• •Track inventory and communicate restocking needs.
• •Coordinate with culinary, front desk, and housekeeping teams to ensure seamless service.
• •Maintain a polished, professional appearance in alignment with Renaissance brand standards.
• •Greet all guests in a warm and enthusiastic manner
• •Ensure guests are satisfied & fulfill any additional requests
• •Ensure Food & Beverages are sufficiently stocked at all times
• •Answer questions regarding the food, the hotel & local area

Requirements

Ideal Skills & Qualifications

• •Strong hospitality mindset with a passion for guest engagement.
• •Excellent communication and interpersonal skills.
• •Ability to multitask in a fast-paced, high-visibility environment.
• •Attention to detail in cleanliness, presentation, and service timing.
• •Knowledge of local St. Louis attractions, dining, and entertainment.
• •Flexible availability, including early mornings, evenings, weekends, and holidays.

· Pushing, bending, stooping, upward reaching, manual dexterity.

· Minimum lifting of 50 pounds.

· Minimum pulling of 50 pounds.

· Other duties may be assigned.

· Extended periods of standing and guest interaction

· High school education preferred. Relevant training and experience required.

· Ability to timely obtain any required licenses or certificates.