Construction Equipment Service Technician

Last date to apply:

We are continuously accepting applications

As a Service Center Technician at Husqvarna Construction in Mississauga, ONT, Canada , you are responsible for supporting Husqvarna customers and the sales organization in providing routine, non-routine, and highly advanced hands-on support for the customers by evaluating, diagnosing, and repairing equipment. This position is an integral part of reporting design, reliability, and maintenance problems through appropriate channels. This position helps ensure our competitive advantage and is critical to the company by providing the highest level of customer service through hands-on technical service.

RESPONSIBILITIES

Troubleshooting and Repair of Equipment for Customer Products (80%)

Responsible for assisting with the physical unloading and moving of customer equipment

Responsible for evaluating and diagnosing equipment for warranty and non-warranty repair in order to determine the most effective and economical repair solution

Responsible for performing preventive maintenance and mechanical/electrical/hydraulic repairs as determined during evaluation and diagnosis

Responsible for going on service calls to customer location as needed

Customer Support/Administrative (20%)

Assist with documentation of receipt of equipment in the Service Center

Responsible for completing documentation on final repair and service of equipment

May be responsible for creating and completing sales order/invoicing process as needed

Delivery and pick up of rental machines and parts at customer locations as needed

Handle in-person inquiries from customers as needed

Assist with regular maintenance of the Service Center to provide a clean, orderly, and safe work environment; including packing and shipping of spare parts and equipment

Cleaning and prepping of new machines, demo machines returning from field, and returned rental machines

WHAT WE’RE LOOKING FOR

Key Skills

Excellent communication and customer service skills

Proven organizational skills

Acceptable demonstrated levels of product knowledge through hands-on experience

Demonstrated mechanical, electrical, and hydraulic system troubleshooting skills

Demonstrated ability to read, understand, and follow electrical and hydraulic schematics

Proven record of complying with safety requirements

Education & Experience

High school diploma or equivalent

4 years’ previous technical experience

Working Conditions

Working majority of time in service center environment, occasionally in the field

Frequent computer application use in Microsoft Office and company-specific systems

Frequent lifting up to 50 pounds/22.68 kilograms

Frequent use of hands and fingers, handling or feeling objects, tools or controls, and reaching with hands and arms

Frequent use of close and peripheral vision, depth perception, color vision, and ability to adjust focus

Occasional overnight travel required