Consultant, Customer Experience & Business Process Improvement (CX&BPI), HPE Operations

Consultant, Customer Experience & Business Process Improvement (CX&BPI), HPE Operations

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

At HPE, we bring together the brightest minds to create breakthrough technology solutions and advance the way people live and work. Our legacy inspires us as we forge ahead dedicated to helping our customers make their mark on the world. We’re solving the world’s most complex challenges, and our people are at the forefront of progress.

The Customer Experience & Business Process Improvement (CX & BPI) team is a global team of senior, certified professionals, with decades of cross-functional and cross-industry experience in driving transformation and customer experience, problem solving and bringing outside-in perspectives. Our vision is to be the team that shapes and drives what’s next for HPE. Our mission is to turn bold ideas & complex challenges into sustainable business impact, powered by breakthrough innovation & world-class customer experience.

We offer:

A competitive salary and award-winning benefits

A diverse, inclusive, and supportive culture

Growth through professional development, on-the job learning and stretch assignments

A network of talented and motivated colleagues

Work-life balance and support for career development

What you will be doing:

Responsibilities :

Facilitate the definition of business/operations strategy for a focused program, by engaging and influencing senior leaders

Support cross-functional transformation projects by identifying opportunities, building solutions, implementing solutions across different teams

Apply frameworks and best practices to evaluate the transformation program’s readiness to launch, develop ing action plans, lead ing program mobilization efforts, and provid ing advisory and program management services throughout the life of the program

Evaluate and analyze data to support business strategy/operations improvements

Re-engineer processes to improve delivery, reduce complexity, reduce waste and incorporate accountability to sustain the change

Define and execute change management initiatives in support of strategy and process changes , includ ing stakeholder assessments and communications

Foster organization wide collaboration in solving problems

Engage and work with senior stakeholders

Education and Experience:

Require d :

Bachelor's or Master's degree in Business Management , Engineering or equivalent or Relevant experience supporting cross-functional, strategic or transformation projects.

Experience supporting transformation/improvement programs; define and establish program structure and governance frameworks, KPI measurement, benchmarking, stakeholder management, financial management

Requires 6 – 10 years of relevant experience

Preferred :

Project management certification such as PMP/PMI certification

Lean Six Sigma or equivalent improvement framework

Change management experience

Management Consulting experience

Advanced facilitation skills

Previous experience in the technology industry and/or one of the areas of Supply Chain (Plan, Source, Manufacture, Deliver), Sales Operations , Product Management & Support / Services.

Skills:

Growth Mindset: curious; continually learns and applies knowledge; challenges existing thinking and practices; contributes and adopts new ideas and approaches .

Collaborative: works well with others ; builds strong relationships and trust; contributes to an environment that promotes effective teamwork and strong collaboration

Adaptable communicator : ability to clearly and effectively convey ideas and updates (in both verbal and written communication) across all levels of the organization .

Goal orientated: works independently, directing their initiative, ownership and energy to getting things done and achieving results .

Flexible and Organized: professional and structured approach to program delivery; ability to work under pressure and to tight timescales with minimal supervision .

Strategic thinker and problem solver : proactively anticipates issues and identifies practical solutions through analysis of data and application of business and technical acumen

Prioritization skills: comfortable working within a complex and global environment, with different stakeholder and interest groups

Influence and negotiation skills: ability to build strong relationships with multiple senior stakeholders to shape programs from high level objectives , address concerns and effect change .

Excellent Microsoft Office skills

• The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
• – United States of America: Annual Salary USD 105,500 - 243,000 in Texas
• The listed salary range reflects base salary. Variable incentives may also be offered.

Join us and make your mark!

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Quality Job Level:

Expert

• "The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
• – United States of America: Annual Salary USD 105,500 - 243,000 in Texas
• The listed salary range reflects base salary. Variable incentives may also be offered."

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity .

In accordance with applicable Mexican laws and our commitment to non-discrimination, HPE strictly prohibits requiring medical certificates related to pregnancy status or HIV as conditions for employment, continued service, or promotion. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities