Contact Center Representative I

Summary

Responsible for interacting with utility customers or their agents, whether by telephone, in person, via e-mail, or eAssist, to resolve a variety of questions and concerns regarding electric, water, sewer, and sanitation services.

Pay Range: (Depending on qualifications and experience)

Work Schedule: Monday-Friday, 8 a.m. - 5 p.m., On-site

Essential Duties & Responsibilities

Resolve utility billing inquiries for electric, water, sewer, and sanitation services.

Process service connections, disconnections, and transfers.

Assist customers regarding late payments and service restorations due to non-payment.

Issue bill adjustment memos, Letters of Credit, and Letters of Residency as needed.

Provide information about various utility programs and services.

Other duties as assigned.

Minimum Qualifications

High School Diploma or GED.

2 years of related customer service or call center experience, or an equivalent combination of education and experience sufficient to successfully perform the job.

Physical Requirements & Work Environment

Work is performed in a call center or walk-up customer service environment; occasional exposure to noise and other environmental conditions or hazards.