Content and Engagement Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Content and Engagement Manager based in the United States.

• This role owns a portfolio of member communications designed to drive meaningful action across critical healthcare journeys.
• You will manage campaigns across SMS, email, print, outbound calls, digital experiences, and chat from initial intake through post-launch analysis.
• The position combines campaign operations, content development, project management, experimentation, and performance measurement.
• You will partner with clinical, quality, product, technology, and engagement teams to turn complex objectives into clear, effective member experiences.
• Working in a regulated environment, you will maintain high standards for accuracy, compliance, accessibility, and quality while keeping campaigns moving efficiently.
• You will also help shape contact strategy, ensuring competing communications are sequenced thoughtfully and members receive relevant outreach at the right time.
• This is an opportunity to improve engagement at significant scale while using data, process innovation, and AI-enabled tools to make communications more effective.