Core Services Technician

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We seek personnel to join our team and support key client projects.

Introduction

The NATO Communications & Information Agency (NCI Agency) is responsible for the support to be provided to NHQ Sa/ EUFOR (in order to operate and maintain its Static and Deployable Communication Information Service Capability

The project is to provide full Operations and Maintenance of all systems, services, and facilities located in Bosnia and Hercegovina. Services cover the following:

Workspace Services and End User Devices, but not limited to:

Laptops and Workstations

Laptop and Workstation peripheral devices o Keyboards

Monitors

Mice

KVM switches

Desk Top Uninterrupted Power Supplies (where deployed)

Headset

Web Cameras

Speakers

VOIP/ VOSIP phones

VTC systems/ facilities

Multifunctional Printers and Scanners

Mobile Phones

Cabling and access points.

Back End Infrastructure in Host Nation Locations, but not limited to:

Uninterrupted Power Supplies

Routers

Switches

Firewalls

Crypto Systems

Servers and Mass Storage devices

Cabling and access points.

Deployable CIS Systems, but not limited to:

Tactical Satellite Systems (TACSAT)

INMARSAT

Harris Radios.

Security domains or networks in Host Nation locations:

EUFOR Secret network: Used by the personnel deployed under the EUFOR Crisis Establishment (CE).

NATO Secret network: Used by the personnel deployed under the NATO CE.

NATO Unclassified network: Used by all NATO, EUFOR personnel including Local Civilian Hires (LCHs).

Miscellaneous equipment directly related to building infrastructure:

Prime power

Room/Building UPS

Building Air Conditioning.

Role Responsibilities

Responsible for service support activities at level 1, 2 service support to level 3 activities when required according to defined competence area.

Mandatory Requirements:

5 Years of Professional Experience in the area of the role

COMPTIA A+ (Pre- 2019 Core 1 (220-1001) and Core 2 (220-1002) Post 2019 Core 1 (220-1101) and Core 2 (220-1102) or equivalent qualification.

Proficiency in implementing and maintaining VMWare 6 infrastructures.

In-depth knowledge of the VMWare vSphere product including, but not limited to, ESXi, VSAN, vRealize Operations, NSX, vSphere CLI scripting and VMWare update services.

In-depth knowledge of data storage technologies, like vSAN, iSCSI and small SANs (HP MSA).

In-depth knowledge of VEEAM Backup, replication 9.x and VMWare architectures.

In-depth knowledge of the entire Microsoft Operating system product line administration: Windows server 2012R2, 2016, Windows 10, Exchange server 2013/2016.

Proficiency in Managing DNS Domains and DNS Resolution on Windows 2008/2012 R2 and Windows 2016.

In-depth knowledge of implementing and administering Active Directory (AD) environments.

Proficiency in troubleshooting client OS and client software problems.

Proficiency in deployment of the SCCM architecture.

In-depth knowledge of maintaining the Core Enterprise Services that include Active Directory, Domain Trusts, Exchange Servers, DNS Management, Group Policy Management, McAfee ePolicy Orchestrator for Endpoint Protection and software update services.

In-depth knowledge of Blackberry Enterprise Server environments.

Desirable Requirements:

Working knowledge of the Microsoft Deployment Kit (MDT Kit).

Working knowledge of Microsoft RDS services.

Working knowledge of managing and configuring the McAfee ePolicy Orchestrator 5.1.3 and above.

Solid appreciation of server, storage, and networking hardware.

Good familiarization with HP Blade Server Products and HP rack-based servers.

In-depth knowledge of network protocols and network management technology.

Security Clearance

National or NATO Cosmic Top Secret

Language Requirements

Able to listen, speak, read, and write in English to or above the NATO SLP 3333 (= good/minimum professional) in accordance with STANAG 6001.

Work Arrangement

100% Onsite

Primary working location is Sarajevo, BiH

08:00 to 17:00 Monday to Friday

Occasional overtime and on call activities

Rotation schedule for in country activities and vacation periods

Travel Expectations

Local travel between official NATO locations

Minimal international business travel

Contract Duration

July 2024 to December 2025

With 3 x 1-year options (2026,2027,2028)