CPS Service Coordinator

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

Flex intends to spin off its Cloud and Power Infrastructure segment into a new, independent publicly traded company, Axiom, with the spin planned for Q1 2027. If the intended spin occurs, this role will support Axiom, a company focused on critical digital infrastructure and delivering end-to-end power and thermal management solutions for AI data centers and other mission-critical applications.

 To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a new CPS Service Coordinator located in Kendal, England.

Summary:

The CPS Service Coordinator is responsible for supporting the efficient delivery of CPS service operations by coordinating service activities, managing customer requirements, and ensuring effective communication between internal teams, engineers, subcontractors, and clients.

Working as part of a collaborative team, this role requires a proactive and organised individual who can manage multiple tasks within a fast-paced environment while maintaining high standards of accuracy and customer service. ​

What a typical day looks like:

Processing customer and subcontractor orders

Managing the CPS works calendar & booking service visits

Report writing and site work analysis

Ordering parts and consumables as necessary

Arranging site access for engineers & undertaking briefings

Managing fault calls and warranty issues

Updating CPS systems accordingly

The experience we’re looking to add to our team:

Previous experience in a service coordination, administrative, or operational support role

Strong team player with a positive and proactive approach

Highly organised with the ability to prioritise and manage competing demands

Strong attention to detail and commitment to accuracy

Excellent written and verbal communication skills

Confident engaging with stakeholders at all levels, both internally and externally

Customer-focused with a professional and solution-oriented mindset

Ability to perform effectively under pressure in a deadline-driven environment

Good working knowledge of Microsoft Office, particularly Excel and Word

Proven ability to communicate effectively with customers and stakeholders

Eligibility to work in the UK.

Desirable:

Experience working within an engineering, manufacturing, or service environment

Experience of working with service management or scheduling systems

What you’ll receive for the great work you provide:

An environment where you will feel fulfilled by your work, valued for your contribution, and celebrated for your success;

A competitive salary and benefits package which includes:

A merit-based annual pay review

Enhanced annual leave

Employee recognition scheme and long service awards

Referral bonus

Volunteer days

Group Life Insurance, including a death in service payment and access to a virtual GP service 24/7 365 days a year

Sick pay scheme

Cycle to Work scheme

Enhanced maternity/paternity leave

Flexible/Hybrid Work based on your Job Function

Travel opportunities (role dependent)

Support in your well-being by access to

Employee Assistance Programme offering free access to qualified counsellors and expert advice

On-site trained Mental Health First Aiders

Access to various discount programs (including food, activities, gym memberships etc.)

BB97

Job Category

Production Engineering

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).