Credit Collection Senior Analyst (Japanese Speaker)

· Deliver Credit and Collections management services to SBO as per their respective Service Level Agreements (SLAs)

· Review AR ageing reports, perform collection & dunning, escalate & follow-up actions

· Address operational issues and follow through to resolution in an effective and timely manner

· Check credit availability and manage blocked sales orders related to Overdue

· Assess new customer credit risk

· Assess customer portfolio risk

· Implement ad-hoc review of customer credit data

· Check credit availability and manage blocked sales orders

· Contribute to periodic reviews and updates to credit policy and guidelines and credit management operational framework

· Deliver operational KPIs and comply with Sanofi policies and guidelines

· Participate in continuous improvement initiatives

The Credit and Collection Senior Analyst reports to Collection & Credit Control Manager / Lead and may be assigned a specific sub-process or geography. He / She works closely with Customer Service, Finance, Treasury, Account to Report, Trade or Global Business Unit and O2C front line teams in countries / regions.

KEY ACCOUNTABILITIES:

Operational Excellence

• •Deliver Credit & Collections services in accordance with agreed Service Level Agreements (SLAs), ensuring operational excellence, customer satisfaction, and compliance with global standards.
• •Manage end-to-end Credit & Collections activities, including Accounts Receivable (AR) collections, dunning, ageing review, dispute follow-up, credit assessments, credit limit reviews, blocked sales order management, and portfolio risk monitoring.
• •Serve as the Subject Matter Expert (SME) for Credit Management and Collection management processes, providing guidance on complex operational issues and ensuring consistent application of the O2C Core Model.
• •Exercise delegated Credit Authorization (up to the approved authority limit) by evaluating customer risk and making informed credit decisions while balancing commercial objectives and financial risk.
• •Deliver operational KPIs, including Sales order released, overdue reduction, On-Time cash collection, and service performance through proactive portfolio management and effective execution.
• •Investigate operational issues and drive timely resolution by coordinating with internal stakeholders, commercial teams, customers, and neighbouring functions.
• •Support monthly or quarterly credit committee activities through analysis of portfolio performance, overdue trends, risk exposure, and recommended mitigation actions.
• •Lead or participate in projects, system enhancements, automation initiatives, process optimization, and business transformation activities to improve operational efficiency and customer experience.
• •Manage projects and additional assignments delegated by management, ensuring timely execution and successful delivery.

People Management & Development

• •Support the Team Lead or manager in day-to-day operational supervision, workload planning, resource allocation, and business continuity planning.
• •Coordinate team activities to ensure SLA achievement, operational consistency, and effective knowledge sharing across the team.
• •Provide coaching, mentoring, and technical guidance to Analysts and Senior Analysts, acting as the first point of escalation for operational issues.
• •Foster a collaborative, high-performing, and continuous improvement culture within the team.

Stakeholder Management

• •Build strong partnerships with Commercial, Finance, Supply Chain, Treasury, O2S and other cross-functional stakeholders to achieve business objectives.
• •Engage proactively with external/internal customers to resolve collection issues, credit concerns, payment disputes, and other operational matters.
• •Collaborate with Global Process Owners (GPO), Regional Process Teams, Digital/ITS teams, and project teams to support implementation of global initiatives and process standardization.
• •Present recommendations and provide business insights through effective communication with stakeholders across different organizational levels.

Compliance & Risk Management

• •Ensure compliance with Sanofi policies, internal controls, SOX requirements, local credit policies, VAT/legal requirements, and Records Management standards.
• •Support internal and external audits, control self-assessments, risk reviews, and implementation of corrective actions where required.
• •Proactively identify financial, operational, and compliance risks, recommend mitigation plans, and monitor execution.
• •Maintain robust governance through accurate documentation, process controls, and adherence to global operating procedures.

Core Model & Target Operating Model Evolution

• •Act as an O2C Subject Matter Expert supporting the implementation and evolution of the Global Core Model or Target Operating Model (TOM).
• •Support the deployment of strategic business initiatives, ERP implementations, digital transformation, automation, and process harmonization projects.
• •Identify process gaps, standardization opportunities, and best practices to improve efficiency, consistency, governance, and customer experience.
• •Collaborate with Global Process Owners and Regional Process Management teams to implement standard processes, manage deviations, and drive sustainable process improvements.
• •Champion continuous improvement by collecting ideas, developing implementation plans, and overseeing delivery of operational excellence initiatives.

JOB-HOLDER ENTRY REQUIREMENTS:

Language

· Excellent written and verbal skills in Japanese and English

· Other language skill as below is a plus (both verbal and written):

· China (Mandarin)

Functional Skills

· Minimum 5 years of relevant working experience in the Finance/Accounting sector

· Previous working experience in Accounting / Finance especially in a shared services environment is an added advantage especially in a pharmaceutical environment

· Capable of assessing, analysing and validating complex financial information

· Demonstrate thorough knowledge of accounting and credit principles, systems and procedures

· Familiar with matrix organization

· Good business acumen (advantageous)

· Strong problem solving, deductive . Capable of assessing, analysing and validating complex financial information (advantageous)

· Demonstrate thorough knowledge of accounting and credit principles, systems and procedures

· Lean/Six Sigma exposure or equivalent is desired

Technical

· Working experience with SAP, specifically FICO is preferred, SAP Application Interface framework modules (advantageous)

· Previous use of an Optical character recognition solution (advantageous)

· Understanding of shared services technologies such as scanning and imaging, case management tools, KPI monitoring and reporting is preferred

· Knowledge of Microsoft Office and expertise of MS Excel and powerpoint (essential)

Interpersonal

· Ability to interact with internal stakeholders in issue resolution (essential)

· Detail-minded, clear thinker, quick learner

· Team player, able to work collaboratively transversally and with front line teams with an end to end mindset (essential)

· Good communication skills (essential)

· Self-motivated, mature and ability to work independently

· Able to work in a metrics environment​

Qualification

· Minimum Qualifications: Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Accounting/Finance/Business or equivalent

When joining our team, you will experience:

An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team

An attractive, market-oriented salary and cafeteria benefits

Flexible home office policy, with a possibility to work up to 50% of time from home / where you can easily schedule your office days

An individual and well-structured introduction and training of new employees and we will dedicate a Buddy for you to better navigate in your first weeks