Crisis Care Navigator

• ORGANIZATION OVERVIEW
• Solace is a trauma-informed, nonprofit organization dedicated to empowering individuals and families on their journey toward emotional well-being, resilience, and hope. Solace provides integrated, trauma-informed services, including:

Crisis Care: Immediate intervention and support for survivors of sexual assault, domestic violence, human trafficking, and child abuse

Therapy Center: Clinical mental health services for all ages

Healing Arts: Trauma-informed, body-based interventions for youth affected by adverse childhood experiences

Community Outreach: Prevention, education, and training to foster safer communities

• MISSION
• To empower people to navigate their unique journeys toward emotional well-being, resilience, and hope.

VALUES

Trust

Compassion

Collaboration

Accessibility

Excellence

• POSITION SUMMARY
• The Crisis Care Navigator delivers immediate and ongoing trauma-informed advocacy and crisis response services to survivors of sexual assault, domestic violence, relational trauma, and family violence. This role ensures survivors receive comprehensive, survivor-centered support while navigating medical, legal, and recovery systems. The position requires sound independent judgment, professional accountability, and strong case management skills, with a steadfast commitment to survivor empowerment and ethical practice.

KEY RESPONSIBILITIES

Crisis Intervention & Survivor Advocacy

Provide immediate crisis response and emotional support to survivors in various settings, including hospitals, law enforcement agencies, and shelters.

Serve as a rotating on-call crisis responder during business hours.

Conduct needs assessments, safety planning, and connect survivors with protection resources.

Support survivors in filing protection orders, crime victim compensation applications, and accessing emergency financial assistance.

Offer short-term crisis intervention and refer to long-term therapy or support services.

Case Management & Coordination

Maintain responsibility for assigned survivor cases, ensuring timely follow-up and accurate documentation.

Coordinate care with internal teams and community partners for continuity of services.

Consult with supervisors on complex or high-risk situations to ensure ethical decision-making.

Communicate effectively with therapists, legal advocates, and case managers to support care plans.

Provide walk-in crisis coverage and assess the immediate needs of clients and community members.

Training, Education & Organizational Development

Contribute to the development and delivery of staff training on sexual assault, domestic violence, and trauma-informed advocacy.

Maintain subject matter expertise in trauma and survivor advocacy.

Participate in agency education and outreach initiatives as assigned.

Systems Navigation & Community Partnerships

Serve as a liaison between survivors and external agencies, advocating for survivor rights and equitable access to services.

Provide court accompaniment and legal advocacy as needed.

Build and maintain professional relationships with medical providers, law enforcement, prosecutors, and service partners.

Identify systemic barriers affecting survivors and communicate recommendations to leadership.

Administrative & Compliance Duties

Ensure timely, accurate, and confidential case documentation per agency policy and legal requirements.

Track service trends and survivor outcomes, providing feedback to leadership as appropriate.

Stay current on state and federal victim rights laws and relevant legislative updates.

QUALIFICATIONS

Education

Bachelor’s or Master’s degree in Social Work, Psychology, Criminal Justice, or related field preferred.

Equivalent experience in crisis intervention, victim advocacy, or survivor services is considered.

Experience & Skills

Minimum two years’ experience in domestic or sexual violence advocacy, crisis response, or related direct-service roles.

Strong knowledge of trauma-informed and survivor-centered advocacy practices.

Demonstrated ability to work independently and with professional accountability.

Experience facilitating training or educational programming preferred.

Excellent crisis de-escalation, interpersonal, and problem-solving skills.

Ability to work flexible hours, including evenings, weekends, and rotating on-call shifts.

Commitment to confidentiality, ethical advocacy, and survivor empowerment.

CORE COMPETENCIES

Trauma-Informed Practice

Ethical Decision-Making & Problem-Solving

Professional Accountability

Resilience & Adaptability

Communication & Documentation

• WORK ENVIRONMENT
• Operates in a fast-paced, trauma-informed professional setting. Regular interaction with survivors, staff, and community partners. Standard office equipment (computers, phones, copiers) is routinely used.

PHYSICAL DEMANDS

Frequent communication with clients and colleagues.

Regular standing, walking, and manual handling of materials.

Visual acuity for data analysis and computer work.

Occasional lifting of up to 20 pounds.

COMPENSATION & BENEFITS

Full-time, exempt position

Generous paid time off and wellness hours

Health insurance and retirement contributions

Professional development opportunities

Leadership and growth pathways within the organization

• TRAVEL
• Occasional local travel within Sioux Falls; some overnight travel for conferences or training may be required.

• EQUAL EMPLOYMENT OPPORTUNITY
• Solace is an Equal Opportunity Employer and does not discriminate based on race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status.

• DISCLAIMER
• This job description provides a general summary of responsibilities and expectations. Duties may evolve or be assigned as needed to meet Solace’s mission and operational needs.