CRM Functional Senior Analyst

Introduction:

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

Come join us:

As a MS Dynamics CRM Functional Senior Analyst, you will be client-facing and responsible for the discovery, scoping, and collection of requirements to build and deploy solutions that are tailored to your customer. You’ll solve problems using your CRM knowledge as you liaise between Avanade clients, your project team, and the wider internal CRM community.

This role provides the opportunity to work for Microsoft’s #1 partner, with an unrivalled focus on personal development and training in both technology and softer consulting skills.

Together we do what matters.

What you'll do:

Consult and advise our clients and internal stakeholders on uses of technology to solve business problems

Participate in client workshops to analyze and design solutions for workstreams

Transform business requirements into application requirements to populate the requirements traceability matrix and conduct a fit/gap analysis

Write functional specifications and collaborate with the technical team to ensure functional requirements are understood

Prototype, configure, and test respective business processes

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Skills and experiences:

You have a passion for learning along with good business sense and time management

You know how to manage your clients’ expectations effectively

Strong consulting skills and client-facing experience with an implementation partner and/or end user

You’ve likely achieved a Bachelor’s degree or equivalent in a relevant field

Experience with the Microsoft Dynamics 365 Customer engagement modules Sales and Customer service is a must, Field services and marketing are nice to have.

Good functional knowledge about power platform

Experience on many full-cycle implementation of Microsoft Dynamics 365 CE or Dynamics CRM

Experience managing/leading teams both on and offshore is nice to have, but not required

Be able to communicate in Arabic and English

About you

Characteristics that can spell success for this role:

Consultative, collaborative, relationship builder

Resilient, adaptable, flexible

Intellectually curious and passionate about tech

Client-centric attitude

Passion for learning and development

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