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This posting is no longer listed by Zoox.

hirly last saw it live on 1 September 2026. Similar roles are on the live board.

Zoox

CRM Lead – Service Cloud, AI & Omnichannel

Foster City, CA

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Seniority
Lead / management
Country
US
Work mode
On-site / unstated
First seen by hirly
1 Sept 2026

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the posting

We are seeking an experienced and strategic CRM Lead with 10+ years of experience to drive the evolution of our Salesforce ecosystem across Service Cloud, AI-driven customer support, and omnichannel engagement.

This role will serve as the CRM leader with strong depth in Service Cloud and ownership of AI/chatbot initiatives, while providing cross-functional leadership across Product, Engineering, Operations, and Data teams. You will shape CRM strategy, build scalable systems in a fast-evolving environment, and lead complex initiatives that transform customer support through automation and intelligence.

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CRM Lead – Service Cloud, AI & Omnichannel at Zoox — hirly